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SysAid Helpdesk App

SysAid Helpdesk App

by SysAid Technologies Ltd.

13 ratings
20 reviews
💼 Business
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
June 7, 2010
Updated
June 3, 2014

Features

Developer

SysAid Technologies Ltd.
✨Promote your app ✨
SysAid Helpdesk App screenshot #1 for iPhone
SysAid Helpdesk App screenshot #2 for iPhone
SysAid Helpdesk App screenshot #3 for iPhone
SysAid Helpdesk App screenshot #4 for iPhone
SysAid Helpdesk App screenshot #5 for iPhone
⭐20
Reviews↘︎
❓8 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage IT help desk requests and assets remotely. This application allows IT professionals to view, update, and create service requests and manage assets from any location. It offers features like push notifications and remote control sessions for efficient IT support.

✓Manage service requests
✓Update asset information
✓Create new service requests
✓View asset lists
✓Push notifications
✓Remote control sessions
Show original description

What's New in SysAid Helpdesk App

2.7.4

June 3, 2014

New and redesigned app icon

User reviews

Most RecentHighest RatedLowest Rated

Assets don’t pull up for me

This app has a very clunky and outdated interface. I could deal with that part but even though it has an asset tab I am unable to pull up any assets in it.
PPacky27

No sending message option

Doesn't has message sending capability that why I gave 1 star, unless there is a fix for that
EEgoestohollywood04

Does what it's suppose to

Not sure why there are bad reviews - I understand that the app doesn't have the full functionality of the SysAid web portal.. however this app is awesome. I can manage my queue, change statuses, and update notes. What else do you want ? Good job SysAid!
TTAz555555555

No good

This Ap is only good for viewing tickets. Would be nice to reply to users who submitted the ticket from the Ap.
PPhilisdong

Terrible!

If you're looking into purchasing Sysaid for your company, don't, just don't. Support is terrible, and this app is proof of that.
OOccuvite
See 15 more reviews

Developer apps

SysAid
SysAid

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💼 Business
Free
SysAid Mobile
SysAid Mobile

by SysAid Technologies Ltd.

💼 Business
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See developer apps

FAQ

What is SysAid Helpdesk App?

SysAid Helpdesk App is a mobile application designed for IT professionals to manage service requests and IT assets remotely. It allows users to respond to tickets, update asset details, and perform other IT management tasks from their mobile devices.

Is SysAid Helpdesk App free to use?

Yes, SysAid Helpdesk App is a free application. It is included as part of the SysAid IT Management Software suite.

What devices does SysAid Helpdesk App support?

SysAid Helpdesk App is designed for iPhone and iPod devices. It is optimized for the iPhone interface.

How often is SysAid Helpdesk App updated?

The latest version of SysAid Helpdesk App is 2.7.4, which was last updated on June 3, 2014. Users can expect updates to improve functionality and address any issues.

What are the main features of SysAid Helpdesk App?

Key features include viewing and updating service requests, creating new tickets, managing asset information, receiving push notifications for service requests, and performing remote control sessions.

What is the age rating for SysAid Helpdesk App?

SysAid Helpdesk App has an age rating of 4+. This indicates it is suitable for users of all ages.

How does SysAid Helpdesk App compare to other IT help desk solutions?

SysAid Helpdesk App offers a simplified, mobile-first approach to IT management, focusing on core help desk and asset management functions. It integrates with the broader SysAid IT Management platform, which is built on ITIL best practices.

What is the user sentiment for SysAid Helpdesk App based on ratings?

Based on 13 ratings, SysAid Helpdesk App has an average rating of 1.7 stars. This suggests a generally negative user sentiment, with users likely experiencing issues or finding the app lacking in certain areas.