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TalkTalk SuperSafe User Reviews

TalkTalk SuperSafe
TalkTalk SuperSafe
TalkTalk Group
🔧 Utilities

Customer Experience

Positive experience35.0% of reviews
Neutral0.0% of reviews
Negative experience65.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is TalkTalk SuperSafe Safe?

TalkTalk SuperSafe appears mostly safe based on user ratings. AppsHunter Safety Score for TalkTalk SuperSafe is 80/100.

This assessment is based on 689 user ratings, with an App Store average of 4.0/5.

Is TalkTalk SuperSafe Legit?

TalkTalk SuperSafe appears to be a legitimate app. AppsHunter Legitimacy Score for TalkTalk SuperSafe is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Disconnect

For over a month second time my line been disconnected, no chance to even get through to anyone once you do they tell you you’re paying for engineer £75 and all that policy if you miss the appointment. But once you switch to other companie they call like crazy, two rings and off after they say you don’t pick up. Scare me terminate charge, no worries we see you in consumer court, will see who’s braking the contract.
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London martaLondon marta

Broken

Trying to login using this app. Error messages vary between 'something went wrong, try again later' or 'email or password incorrect'. So I go directly to the TT website and login using the very same details, with no problem at all. I've even deleted and reinstalled the app. So, what's the purpose of the app?
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AuntieCath27AuntieCath27

Struggling to understand

UPDATE: customer service is terrible no help ,so will be canceling, I assume you have to use fsecure search engine to use this feature to be secure????
To much faffing about !!!! Uninstalling & canceling service 😩
Doesn’t scan etc it hasn’t blocked any scam websites etc??? What’s the point in using it?????

As above need help to use this app, 😵‍💫 Been on it a year & still not 100% sure how to use it.. sorry Struggle with using technology
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JellbellkellJellbellkell

SO FAR SO SAFE AFTER AT LEAST A YEAR

All going well to date. Pleased to be able to protect our ipads & mobile phones as well as the landline
SAC CLUNTOESAC CLUNTOE

Waste of time

The app has been down for nearly 2 months and they still have not done anything to fix it what’s the point if you cannot login to the account on the app May as well delete it
PuresmithyPuresmithy

Awesome

Myself and wife are very happy with this security both I phones and iPads safe and secure just about to install on our new Mac book. Very happy
millardgrmillardgr

Talktalk defence

Very happy with this stops harmful web sites and alerts me right away.i have peace of mind knowing I have the defence
Debs1961?Debs1961?

Response from developer

Dear customer, We are glad you like the app and service, that's what we like to hear. Thanks for your feedback and rating. Thank you, Digital Security Product Management

Brilliant

Brilliant bit of kit can be a bit difficult to get going but once installed nothing harmful has ever got through to my phone, laptop, kindle etc. 👍👍👍👍👍 happy days
Townhill22Townhill22

Super Security

Fast, secure and better looking by far in its cool dark grey new skin. Transitions could be smoother with fades and different window movements but who cares when you can buy, bank and trade safely with this easy to use app from Talk Talk. Keep updating and keep up the good work.
Barry BetamaxBarry Betamax

Love it

I feel safe using this security app talk talk safe is the best if you can get this antivirus on your phone and computer then you are safe and good to go! It does what it does which is keeping me safe. What I like about it most is it’s a very intelligent and smart software it stays on top of things and kicks in at the right time as necessary love it!
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photoolickphotoolick

Disconnected

Having an old account that is disconnected and the new fibre broadband, so when logging in can switch in between the accounts but when trying to login to the SuperSafe TalkTalk app it tells me straight away login is incorrect lol. The old account meant to be shutdown as I’ve been told but somehow is still there, making my life hard... Yeah, app is rejecting my login just like that.
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no login098766790no login098766790

This is a joke

The online safari search lets me sign into my account. The app does not. It says account suspended and there is no option to do anything. For an internet provider not able to get the App right does not bode well for any broadband they intend to provide. Maybe they don’t want to retain their customers
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Soundhappy87Soundhappy87

Can’t even log in

I have tried numerous times to log in but doesn’t recognise the pass word I use to log into my main account, I see people were having the same problems over 12 months ago.
They must be too busy to fix the problem.
Blue nose paulBlue nose paul

Won’t recognise TalkTalk password. Never sends email reset

Don’t bother with this app, it’s even worse than the original TalkTalk app. Wish I’d never switched. Worse service provider ever! Don’t even go there. Should be an option to leave zero stars. A con and a waste of cloud storage in deleting it.
Izzie RascalIzzie Rascal

Response from developer

Dear customer Our Online Defence app is an antivirus protection for mobiles, tablets and PCs. You can visit the TalkTalk's community for details on how to manage your account. https://community.talktalk.co.uk/ Thanks Product Management Team

Crap app, no protection

After getting the email from TalkTalk offering this free protection, that costs £2 for 8 devices, but 1 device free.
App will not log in. Setup from within the TT account, same, retry resetting password 5 times, no email. Why offer this great protection that’s total garbage.
No doubt when you click the £2/month option you’ll get to login.
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BrianW66BrianW66

Talk Safe

I took out talk safe at the end of January and since then I have received no nuisance phone calls. I used to be plagued by them and now — nothing. I am absolutely delighted
jodge71jodge71

Rubbish

This app is awful. You can’t even see the login page properly as it has a logo all over it. I can’t log in s I have only one licence apparently but not able to release the licence as the click on button doesn’t work. It is useless.
Country MarkCountry Mark

Password resetting

Having forgot my password when I go into settings to change the password it just lets you input the wrong password 3 or 4 times but has no option to help reset.
Please advise how I can reset my password, thanks.
CrawfnCrawfn

Response from developer

Dear customer If you are still being a TalkTalk and SuperSafe Boost customer, please send us an email to supersafeboost@talktalkplc.com and I will take a look at the issue. This may relate to an old error/bug on our mobile app. A few more versions with bug fixes have been released. Please visit the AppStore to download a new version. https://apps.apple.com/gb/app/talktalk-online-defence/id1040510698 Thanks Product Management Team

Talk talk worst network ever

This is the worst app ever. I’ve been trying to change my WiFi password for over three weeks now. Talk talk have tried for me as well they are a joke. I’m running my contract out and leaving this pile of crap company. The WiFi speed is slower than a tortoise absolutely unhappy with this setup.
mark crabbemark crabbe

Response from developer

Dear customer Our Online Defence app is an antivirus protection and has never been designed to change the router Wi-Fi password. You can visit the TalkTalk's community for details on how to manage the router settings. https://community.talktalk.co.uk/ Thanks Product Management Team

Not fit for use

I can access all the settings but no matter what I block,the sites can all be accessed still,but within the apps they lose some functionality. Eg Instagram was blocked easily by my previous provider,but I’ve blocked it,my kids can access it continuously but if they try to browse through a link,they cannot. Rubbish.
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niasurv1veniasurv1ve

Response from developer

Dear customer If you are still being a TalkTalk and SuperSafe Boost customer, please send us an email to supersafeboost@talktalkplc.com and I will take a look at the issue. This may relate to an old error/bug on our mobile app. A few more versions with bug fixes have been released. Please visit the AppStore to download a new version. https://apps.apple.com/gb/app/talktalk-online-defence/id1040510698 Thanks Product Management Team