Holding my funds hostage even after promising a refund!
Taptap Send closed my business account, which I accepted. However, they are now illegally withholding my remaining balance of £60.
After multiple automated bot replies, a support agent named 'Maigari' finally contacted me, stating they would process a manual bank transfer and requested my UK bank details. I provided my company's UK bank details immediately.
It has now been nearly a week! Not only have they failed to transfer my money, but they are also completely ignoring all my follow-up emails asking for a status update.
They promised a refund but are now acting like my funds are theirs to keep. This is completely unacceptable behavior for an FCA-regulated institution. If my £60 is not transferred today, my next step is a formal complaint to the Financial Ombudsman Service (FOS). Avoid using them for your business!
After multiple automated bot replies, a support agent named 'Maigari' finally contacted me, stating they would process a manual bank transfer and requested my UK bank details. I provided my company's UK bank details immediately.
It has now been nearly a week! Not only have they failed to transfer my money, but they are also completely ignoring all my follow-up emails asking for a status update.
They promised a refund but are now acting like my funds are theirs to keep. This is completely unacceptable behavior for an FCA-regulated institution. If my £60 is not transferred today, my next step is a formal complaint to the Financial Ombudsman Service (FOS). Avoid using them for your business!
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Worst Experience
TapTap Send Business has been holding my funds for over 3 months, and they aren’t even responding to my emails. Absolutely disappointing service and lack of professionalism! Customers deserve transparency and timely support. Please resolve this issue and release my funds ASAP.
Business account
You have to add card section and put business card in app because the card no business can run properly also you have to make it more suitable for uk companies also need to add statments thing that people can easily manage their busibess account statments
