Worst expricence
I am extremely disappointed with the customer service I have received from TATA AIG.
I previously had comprehensive insurance for my car and contacted your customer care team to renew my policy with third-party insurance instead. Your representative assured me that I would receive an email within 48 hours. However, it has now been 5 days, and I have not received any email or update.
This kind of delay, despite providing a clear timeline, reflects poor customer service and a lack of professionalism. As an existing customer, I expected a much better experience from a reputed insurance company.
I previously had comprehensive insurance for my car and contacted your customer care team to renew my policy with third-party insurance instead. Your representative assured me that I would receive an email within 48 hours. However, it has now been 5 days, and I have not received any email or update.
This kind of delay, despite providing a clear timeline, reflects poor customer service and a lack of professionalism. As an existing customer, I expected a much better experience from a reputed insurance company.
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JJai9955
Worst insurance fake people
I am extremely disappointed with Tata AIG’s claim settlement process. During my two-wheeler insurance claim, I was informed over the phone that the damaged parts could be replaced and was asked to arrange several documents to proceed with the replacement. Trusting their communication, I spent more than ₹2,000 on stamp papers, affidavits, declarations, and other documentation as requested.
However, after submitting all the required documents, I was told that the damaged parts, including my heavily damaged fuel tank, would be repaired instead of replaced. This is extremely frustrating because I went through so much paperwork and additional expenses based on the information provided by their representatives.
The company should clearly explain its claim settlement policy before asking customers to spend money on unnecessary documentation. The entire process has caused me significant inconvenience, wasted time, and unexpected expenses.
I expected transparency, proper guidance, and fair treatment from an insurance company, but my experience has been very disappointing. Tata AIG should improve its communication, avoid giving customers misleading expectations, and provide clear written explanations for repair-versus-replacement decisions. I would not recommend their claim service based on my experience.
However, after submitting all the required documents, I was told that the damaged parts, including my heavily damaged fuel tank, would be repaired instead of replaced. This is extremely frustrating because I went through so much paperwork and additional expenses based on the information provided by their representatives.
The company should clearly explain its claim settlement policy before asking customers to spend money on unnecessary documentation. The entire process has caused me significant inconvenience, wasted time, and unexpected expenses.
I expected transparency, proper guidance, and fair treatment from an insurance company, but my experience has been very disappointing. Tata AIG should improve its communication, avoid giving customers misleading expectations, and provide clear written explanations for repair-versus-replacement decisions. I would not recommend their claim service based on my experience.
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JJatin.gupta
Dark pattern – forced renewal, no way to change requirements
The app does not let you reconfigure your policy requirements. Instead, it locks you into renewing the existing policy with no real options to adjust cover, terms, or details. This feels like a deliberate dark pattern that prioritizes forcing renewals over giving customers genuine choice and control. Very disappointing experience.
When you call the renewal team and ask for changes, they redirect you to the new-policy line. The new-policy team then tells you “this is only for new policy holders, please call the renewal team to change and renew.”
You’re stuck in a loop with no way to actually modify the policy. Classic dark pattern that prioritises locking customers into the current plan over giving them real choice. Very poor experience. I’ve been bounced around so much that I’m beginning to qualify for travel insurance. Apparently, “customer choice” is still in the pilot phase. Shame nobody thought to inform the customers.
When you call the renewal team and ask for changes, they redirect you to the new-policy line. The new-policy team then tells you “this is only for new policy holders, please call the renewal team to change and renew.”
You’re stuck in a loop with no way to actually modify the policy. Classic dark pattern that prioritises locking customers into the current plan over giving them real choice. Very poor experience. I’ve been bounced around so much that I’m beginning to qualify for travel insurance. Apparently, “customer choice” is still in the pilot phase. Shame nobody thought to inform the customers.
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CCoolgamerdog
Hai my name Hebzibh mercy thank to Tata Aig
I would like to sincerely thank Tata AIG and the entire team for their incredible support and guidance. Your help meant a lot to me, especially during a difficult and stressful time. You were always supportive, patient, and understanding, and your assistance made the whole process much easier for me.
I truly appreciate everything you did for me. Your kindness and timely support gave me a lot of relief when I needed it the most. I’m genuinely grateful to Tata AIG for being there and helping me through the situation. Thank you so much from the bottom of my heart. ❤️
I truly appreciate everything you did for me. Your kindness and timely support gave me a lot of relief when I needed it the most. I’m genuinely grateful to Tata AIG for being there and helping me through the situation. Thank you so much from the bottom of my heart. ❤️
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TATata aig
Feels like it’s a scam
Extremely frustrating and disappointing experience with this app. I have tried using it multiple times, and the same issue keeps happening. I repeatedly get an “Unable to process” message and cannot complete what I am trying to do.
The most frustrating part is the Claims section. When you actually need to raise a claim, the app does not even allow you to properly start the process. I have tried again without success, which leaves the customer stuck with no straightforward way to proceed.
I can understand occasional technical problems, but when an essential function repeatedly fails and there is no clear alternative within the app, it becomes completely unacceptable. Customers should not have to keep retrying the same process, wasting their time and getting nowhere.
Honestly, the experience is so poor that it starts to feel as though the system is making it unnecessarily difficult for customers to raise a claim. I am not making that statement lightly, I am saying it because of how consistently the process fails when you actually need it.
Very poor customer experience. The basic functions should work reliably, especially when they involve something as important as submitting a claim. This needs to be fixed urgently.
The most frustrating part is the Claims section. When you actually need to raise a claim, the app does not even allow you to properly start the process. I have tried again without success, which leaves the customer stuck with no straightforward way to proceed.
I can understand occasional technical problems, but when an essential function repeatedly fails and there is no clear alternative within the app, it becomes completely unacceptable. Customers should not have to keep retrying the same process, wasting their time and getting nowhere.
Honestly, the experience is so poor that it starts to feel as though the system is making it unnecessarily difficult for customers to raise a claim. I am not making that statement lightly, I am saying it because of how consistently the process fails when you actually need it.
Very poor customer experience. The basic functions should work reliably, especially when they involve something as important as submitting a claim. This needs to be fixed urgently.
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FHFrustrated Policy Holder
