Claim Settlement Delayed for Over a Month – No Support or Updates
Worst app and extremely poor customer support from Tata.
I met with an accident last month and raised an insurance claim. Since the garage was not listed under cashless garages, I had to pay the entire amount upfront assuming the reimbursement would be settled within a week. However, it has been more than a month and there is still no proper update on my claim.
I raised 3 service requests, but all of them were automatically closed without anyone even contacting me. The app does not provide any meaningful status updates, and there is no proper customer care number available to speak with someone directly.
This has been a very frustrating experience during an already stressful situation. I expected much better service and support from Tata. Definitely not renewing this service again.
I met with an accident last month and raised an insurance claim. Since the garage was not listed under cashless garages, I had to pay the entire amount upfront assuming the reimbursement would be settled within a week. However, it has been more than a month and there is still no proper update on my claim.
I raised 3 service requests, but all of them were automatically closed without anyone even contacting me. The app does not provide any meaningful status updates, and there is no proper customer care number available to speak with someone directly.
This has been a very frustrating experience during an already stressful situation. I expected much better service and support from Tata. Definitely not renewing this service again.
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Poor and unethical service
I am writing to formally express my disappointment and file a complaint regarding my recent insurance claim under my Tata AIA insurance policy. I have been paying my policy responsibly and I have taken the policy with the expectation of full support during the claim process.
However, when we submitted our claim, the company rejected some parts of it. After that, a person handling the process asked for a bribe of **₹500** to “pass” the remaining claim and clear it fully. I strongly feel this is unethical and unacceptable. This has caused significant stress and a very poor experience for me.
I request you to:
1. **Review the rejected parts of my claim** and reconsider the decision based on the documents and facts submitted.
2. **Investigate the incident** where a payment/bribe was requested to approve the claim.
3. **Confirm the status** of my claim and inform me of the next steps in writing.
I believe insurers should support customers fairly and transparently, and I request that this matter be handled professionally.
However, when we submitted our claim, the company rejected some parts of it. After that, a person handling the process asked for a bribe of **₹500** to “pass” the remaining claim and clear it fully. I strongly feel this is unethical and unacceptable. This has caused significant stress and a very poor experience for me.
I request you to:
1. **Review the rejected parts of my claim** and reconsider the decision based on the documents and facts submitted.
2. **Investigate the incident** where a payment/bribe was requested to approve the claim.
3. **Confirm the status** of my claim and inform me of the next steps in writing.
I believe insurers should support customers fairly and transparently, and I request that this matter be handled professionally.
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Ridiculous service; never take any insurance
I am not a bot giving review neither a competitor. Just an average working employee. TATA AIG will fool the hell put of you. I have taken comprehensive plan which covers everything. My car met with a minor accident. TATA Aig sent surveyor after surveyor to check the car 4 times. And i say it literally. Still no conclusion and no approval. And second hand cars never buy insurance from this company. I am warning you. Finally after 1 month of my car sitting in service center i took my car out without any repairs because service centers charge exorbitant fees. But never take insurance from this company. You will regret it.
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Response from developer
Dear User, we regret the inconvenience caused. Please share your contact details at App@tataaig.com. We would be more than happy to assist you. Best Regards.
Poor response from TATA AIG Insurance
Tata AIG claims that it has network garage where 2 wheeler claims will be done cashless but when you call to network garage they say it is for 4 wheeler and not for 2 wheeler claim so you have to pay from your pocket and get the reimbursement. I had registered claim against my motor vehicle insurance but from last 5 days no surveyor has visited. Even though the company provide surveyor contact number but they do not pick up your call at any time and will neither respond to you. I have called customer care also but they also have certain limitations due to which cant resolve the problem. So to conclude there is very poor response and now I dont see any sign of response and find myself helpless. Please look before going ahead or before porting for TATA AIG as your insurance partner.
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The worst possible insurance in my 10 years of vehicle insurance
Please do not fall for the trap, first they give you an estimate of 27k for renewal of policy, and within a week the amount doubles to 55k, because of a claim that was made, What is the point of insurance then? What is the point of a fixed premium then? Worst is customer care, firstly they make u call and wait for half an hour, they say they will transfer my call to Discount section after explaining me that the claim amount has been increased because of claim. The discount section call never gets transferred, they make u to wait so that u loose patience, and since insurance is mandatory and renewal date is near we are forced to pay the amount without any explaination.
Shame on you guys!!
Shame on you guys!!
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