Down home
You can’t customer service like this from the mega banks. These guys have.all the conveniences of the big banks with down home customer service!
Needs more work
I can’t even Log into my account and check my balance
Problems
Doesn’t matter what we try to do this institution has become very difficult. It is very frustrating and wasn’t like this in the past. We have been excellent customers for 17 years and get questioned for every transaction we try to do. We are not the problem. It’s our money. We are tired of this.
Excellent & secure banking app
A must for managing multiple accounts & teenagers!
Real time balance so I’ll know my spending limit. This banking app is always convenient & accurate
No need to guess
Review
Thanks goodness times that I have had issues I can go to to bank and they are more than glad to help. Usually it is user error.
Digital Banking Rep
Raven Coker had helped me in processing Mobile Banking today. She has a fantastic personality which shows even on a phone call!! Raven is definitely as asset for TCB & the Digital Banking area of the Operations Dept.
Sign out
Way too hard to find the avenue to sign out. It should be front and center.
Hard to manage
This wasn’t a good change.
Issues
Every time I try to deposit a check it get rejected at least one time. It tells me the amount entered doesn’t match the check or it is not endorsed when everything it correct
Great New App!!
Been banking with The Citizens Bank for a decade now and they have always been awesome but this new app for online banking is amazing and so easy to use. If you haven’t updated yet I’d wholly advise to hurry and update. It’s super easy and informative.
Review
Easy and quick to use
Awesome
Great app. Pretty easy to use
The app is great but..
The app itself is fine i love the new features but to access it i am having to go through the App Store instead of having it installed on my phone. I have tried uninstalling and reinstalling which was a BIG mistake bc that just made it harder to find the app. It WAS saying to update the app every time i went to open it before and today it isn’t even doing that. So i have had to go through the App Store every time i want to look at my account. Idk what else to do.
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Debit card
Doesn’t let you lock and unlock your debit card . Have to call the bank and let them do it
Remote Deposit Problems
The Remote deposit function doesn’t always recognize that the box is checked for remote deposit. Usually it takes 3-4 times to get it to go through. Need to work on improving that function.
Excellent change
So much easier
New App
I updated yet it still asks me to update everytime I log in. One time I get the old app; next time I get the new app.
Awesome
What an awesome banking app
Great Online Banking App
I am always pleased with the customer service representatives. I spoke with Alyssa today and she helped me get everything set up.
