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Técnico Virtual

Técnico Virtual

by TNL PCS S/A.

115 ratings
17 reviews
🔧 Utilities

Archived App (Last seen on 1 Oct 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • February 21, 2017
  • July 14, 2025

Features

Developer

TNL PCS S/A.
✨Promote your app ✨
Técnico Virtual screenshot #1 for iPhone
Técnico Virtual screenshot #2 for iPhone
Técnico Virtual screenshot #3 for iPhone
Técnico Virtual screenshot #4 for iPhone
Técnico Virtual screenshot #5 for iPhone
Técnico Virtual screenshot #6 for iPhone
Técnico Virtual screenshot #7 for iPhone
Técnico Virtual screenshot #8 for iPhone
iphone
ipad
⭐17
Reviews↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

This app provides virtual technical support for fixed-line phones, TV, and fiber internet services. It helps diagnose and resolve common issues, manage Wi-Fi settings, and schedule technical visits.

✓Diagnose and resolve internet issues
✓Troubleshoot TV signal problems
✓Manage Wi-Fi password and network name
✓Automate modem configurations and restarts
✓Schedule and reschedule technical visits
✓Check for regional service outages
Show original description

What's New in Técnico Virtual

4.6.2

July 14, 2025

Melhoria nos fluxos de comunicação.

User reviews

Most RecentHighest RatedLowest Rated

Igual a empresa, um lixo

Igual os serviço da Oi, o Pior Que existe
CaiosknebwbsbsCaiosknebwbsbs

Técnico

Pontual! Explica certinho e paciente
ggganacheggganache

horrível

simplesmente oferecem um serviço PÉSSIMO que faz o cliente passar raiva de todas as maneiras possíveis e cria um aplicativo meia boca pra suavizar a situação
anargomescanargomesc

Ajuda muito!

Esse aplicativo ajuda mais que o próprio atendimento ao cliente via telefone.
Mroliver96Mroliver96

Resolvido

Demorou um pouco, mas eu estava com outros aparelhos(roteadores) ligados ao modem principal da Oi.
Após ter desligado tudo e ter feito às configurações voltou a funcionar normalmente.
Robert’s TriinnRobert’s Triinn
See 12 more reviews

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FAQ

What kind of technical issues can this app help with?

The app can help resolve issues with fiber lines, including no dial tone, inability to make/receive calls, and noisy lines. It also addresses TV and internet problems like slow speeds, connection drops, incompatible cards, no signal, inactive services, and black/blue screens. For fixed-line phones, it helps with call issues and noise. For broadband, it tackles no internet, slow speeds, and constant drops.

What are the key features of the app?

Key features include changing Wi-Fi passwords and network names, providing remote control manuals for fiber, automating modem configurations and signal restarts, performing automatic line/internet/TV checks, identifying regional mass failures, and allowing users to consult, schedule, and reschedule technical visits.

Is this app free to use?

Yes, the app is available for free. There are no mentioned in-app purchases or subscription fees associated with its use.

Who is the target audience for this app?

The app is designed for Oi customers, both individuals and businesses, who have contracted Oi Fibra, broadband, fixed-line, or TV services. Users will need their contract number, CPF/CNPJ, or Minha Oi login to access the support features.

How do I access the app and its services?

After downloading the app, you will need to log in using your contract number and the CPF/CNPJ of the line holder, or your Minha Oi login. Specific login details vary slightly depending on whether you are a TV, fixed-line, broadband, or fiber customer. It is recommended to keep the app updated for the latest solutions and improvements.