Team Inbox: FavCRM Fleet

Team Inbox is a shared WhatsApp inbox for taxi and call-taxi fleets. One official company WhatsApp Business number, every driver replying from their own phone — whoever's free claims the conversation, and the customer always sees the same number. Why fleets use Team Inbox One phone, one bottleneck Before Team Inbox, a customer message only reached whoever was holding the company phone. If that driver was mid-fare, nobody else saw the message. Voice-first, because that's how drivers already communicate Team Inbox is built around voice, not typed as an afterthought: a full-width record button, one-tap playback at 1.5×/2× speed, and an automatic Cantonese transcript so a driver can glance at a red light and know what a customer needs. A driver leaving doesn't take the customer with them Conversation history belongs to the company, not to whichever phone last held the WhatsApp number — a departing driver's own account is removed, but the company keeps its records. Key features • One company number, shared inbox — official WhatsApp Business API, every driver's own phone • Voice-first replies — full-size record button, instant playback, Cantonese transcripts, quick replies • "I've got it" claiming — unassigned conversations are flagged; one tap tells the whole team who's handling it • Team management — invite or remove drivers with a single WhatsApp link, no email or password required • Trip records — log pickup, drop-off, and fare; customer profiles total spend automatically • New-job alerts — get notified the moment a conversation goes unassigned • Traditional Chinese (Hong Kong) and English Team Inbox is a FavCRM product — a WhatsApp/CRM platform for Hong Kong SMEs. Subscription and billing are handled by the company's own administrator; driver accounts are invited in by the company at no individual cost.