TechOne – Redsis Field Service

TechOne is the work app for field technicians who deliver service with Redsis Corp. It keeps what you need during the day in one place: the tickets assigned to you, today's route, your hours and expenses, and the service sign-off with photos and the customer's signature. Important: TechOne is an internal tool. You need an account issued by your Redsis coordinator to sign in. If you don't have one yet, you can request access from the sign-in screen. WHAT YOU CAN DO • See your assigned tickets and the details of each one. • Close the service with photos of the work and the customer's on-screen signature. • See today's route on the map and share your location with dispatch while you work it. • Log your work hours. • Report expenses with a photo of the receipt. • Message your coordinator without leaving the app. • Look up technical documentation, inventory and boards. NO SIGNAL? KEEP WORKING If you lose connection in a basement or an area with no coverage, what you record waits in an outbox and uploads automatically when the signal comes back. SECURITY You sign in with your account and two-step verification (MFA). Data is encrypted in transit. You can activate your account and reset your password from the app. PERMISSIONS • Location: only while you use the app, to show your route and let dispatch know where you are during the workday. • Camera and photos: for job photos and receipts, taken with the camera or chosen from your photo library. • Notifications: to alert you about new tickets and messages from your coordinator. Available in English, Spanish and Portuguese. Free, no ads, no in-app purchases.