Free
About
Tegsoft Telescope key features:
- Defining and managing all installed contact center systems
- Monitoring call traffic for all queues
- Monitoring Agents’ current status
- Reviewing Agent statistics: the total number of calls, the total number of incoming calls, the total number of outgoing calls, total login duration, total not-ready duration, total call handling duration, total talk duration
- Sending feedback to the Tegsoft developer team
- Changing agent status (New)
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What's New in Tegsoft Telescope
2.1
July 2, 2022
Dashboard and activity monitoring added. Please mind bottom navigation Minor improvements
