Tell Touch

Tell Touch

Aged Care Feedback System

0 ratings
6 reviews
Free

Details

  • Released
  • Updated
  • September 15, 2019
  • June 8, 2026

Features

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About

This system allows aged care residents and their families to submit feedback and complaints digitally, accessible globally in 80 languages. It provides real-time data for organizations, automates reporting, and helps meet compliance standards.

Digital feedback and complaints system
Global accessibility for residents and families
Supports 80 languages
Links to aged care standards
Automated reporting and responses
Resident profiling
Tracks correspondence
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What's New in Tell Touch

3.0.3

June 8, 2026

Bug fixes and stability updates

User reviews

Helped my grandpa

I used this app after talking with my grandpa about the care and food he was receiving at his age care home. The next week I went back and the home had noticed the feedback and changed their service of his food and care and my grandpa was happier with the service. Thank you

A great communication tool

Tell Touch has been easy to use to communicate about my Mother’s care. We can use it anytime, anywhere and it’s so quick to communicate whether her care has been satisfactory or not. I’m very happy her home has this app so we can easily communicate and ensure all is well.

Cumbersome

Had the app on my phone for about a month. More trouble than it’s worth. Sometimes the same communications are sent from both Telltouch and the home and it’s all too much and very confusing. Communications sent through Telltouch often can’t be opened. Home tells us to open with Google ie get the Google Chrome browser. Unbelievable. I’m not getting google chrome on my iPhone just for telltouch. Many of the families don’t understand IT issues. Everything should be to make life easier, not more complicated.
Not professional in that they haven’t even done a spellcheck. Interesting that it isn’t possible to read the low scoring reviews which got one star. People who aren’t happy usually do more than just give one star. If you don’t give feedback the app tells you to.
Nothing beats talking to people!!
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A great app

My mother’s care has improved greatly by using this app

Could not have been easier to use

I just submitted some feedback at my grandmothers home. I was not happy with them, but this app is very good. Its better than having to submit a formal complaint.

FAQ

How does Tell Touch help aged care facilities manage feedback?

Tell Touch provides a digital platform for residents and families to submit feedback and complaints anytime, from anywhere. It offers real-time data access 24/7 for all organizational levels, streamlining the management process.

Can families submit feedback for residents if they are overseas?

Yes, families can lodge complaints or feedback for residents from anywhere in the world using Tell Touch, ensuring continuous communication regardless of geographical location.

What languages does Tell Touch support?

Tell Touch is available in 80 languages, making it accessible to a diverse range of residents and their families, promoting inclusivity in feedback submission.

Does Tell Touch assist with aged care compliance?

Yes, Tell Touch links directly to aged care standards and assists organizations in meeting compliance requirements, particularly Standard 6, through automated reporting and tracking of all correspondence.

What kind of reporting does Tell Touch offer?

The system provides automated monthly reporting of all complaints and feedback received. It also includes automated responses to feedback and resolution satisfaction tracking.

Is Tell Touch suitable for all aged care residents?

Tell Touch is designed to give consumers a voice and puts them in control of their feedback. It also allows for profiling of residents, which can help tailor communication and support.

How often is Tell Touch updated?

The latest version of Tell Touch is 3.0.0, last updated on March 6, 2026. This indicates a commitment to ongoing development and improvement of the system.

Does Tell Touch have ads?

No, Tell Touch does not contain advertisements. The app is free to use and does not display any promotional content.