This app literally just doesn’t work
…
Updates mean breaks
It seems that every second or third update seems to break the VoIP function of this app.
I get notification banners for incoming calls, but when I answer it the call crashes and it doesn’t answer (still ringing on my desk phone).
Same with dialing out - it brings up the call screen for 0.5seconds and then closes.
This gets fixed, then comes back in another update a short time later.
I get notification banners for incoming calls, but when I answer it the call crashes and it doesn’t answer (still ringing on my desk phone).
Same with dialing out - it brings up the call screen for 0.5seconds and then closes.
This gets fixed, then comes back in another update a short time later.
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Very unreliable, unable to answer calls
The app has always been unreliable but recently it got worse, you now can no longer answer calls.
Great app but need some more features
I think it would be great to be able to control DND function by time eg. turn on automatic ally at 5pm on Friday and off at 7smon Monday. Off each week night at 6pm.
Poor experience
After the update, this app doesn't allow the calls to be picked up. as soon as the call is picked, it drops. Having a really bad experience using the app
Latest update has broken the app
Since the last update I’m continually being booted out of the app, same error occurring ever 15-30mins. All of the users in my business are experiencing the same (over 150users)
Keeps logging us out
My whole team is experiencing issues where they are randomly and continually logged out of the ios application.
Worst App I have ever had!!
This app simply does not do anything it’s meant to!!
Not one person in Telstra can fix it.
You cannot get messages
You cannot call back.
You cannot leave it on in background or else your fixed phone does not work
You cannot turn off simultaneous ring.
Randomly you cannot log in.
And if you don’t log out your fixed phone won’t work.
And after enduring it for two years I still have to put up with just to remotely divert my phone.
That takes at least 6 key strokes!!!!
Not one person in Telstra can fix it.
You cannot get messages
You cannot call back.
You cannot leave it on in background or else your fixed phone does not work
You cannot turn off simultaneous ring.
Randomly you cannot log in.
And if you don’t log out your fixed phone won’t work.
And after enduring it for two years I still have to put up with just to remotely divert my phone.
That takes at least 6 key strokes!!!!
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Doesn’t ring on WIFI
when connected to hone WIFI the app won’t show incoming calls and unable to make outgoing calls. Works fine when not on WIFI, but really not good enough!
WiFi - Problem
Doesn’t seem to like working on WiFi, I have tried multiple connections at home and at the office, works perfectly over 4G but as soon as it connects to a WiFi router, be it a Telstra or another ISP it’s seems to just not accept calls, it updates the missed calls and you get a notification once the call is ended, also the missed call does not splash onto the screen. Making calls is also slow, takes about 30 seconds for the call to be connected, it sometimes times out and doesn’t connect at all.
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Terrible!!
Got to be one of the worst apps and worst interfaces I’ve experienced!
So many glitches I can’t even use it! Don’t bother!!!
So many glitches I can’t even use it! Don’t bother!!!
Keeps signing out and missing calls
My app keeps signing out and when a call does come through it disconnects straight away
This app version has ‘compatibility issues’ with iPhone 8
After 2 hours on the phone to Telstra support, unfortunately, the upgrade to 23.8.7.2 version of this app, has a ‘compatibility issue’ with iPhone 8!
You cannot downgrade to the previous version that worked on iPhone 8, so the two options given was to either try uninstalling & reinstalling the app, or email yourself the desktop .exe file and hope you can access it on your iPhone 8.
Regrettably, neither of these options work!
The reason why our business needed to use this app in the first place was a glitch in the Telstra DOT system that kept resetting call forwarding from our system.
Telstra support mentioned they could (not will) add it to their list to bring up at the next tech meeting.
You cannot downgrade to the previous version that worked on iPhone 8, so the two options given was to either try uninstalling & reinstalling the app, or email yourself the desktop .exe file and hope you can access it on your iPhone 8.
Regrettably, neither of these options work!
The reason why our business needed to use this app in the first place was a glitch in the Telstra DOT system that kept resetting call forwarding from our system.
Telstra support mentioned they could (not will) add it to their list to bring up at the next tech meeting.
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Can’t log in either
Was logged out of the app and can’t log back in now. Telstra techs have tried resetting passwords etc and this has allowed me to sign in using Telstra DOT app on iPad, but not working for Business Connect for iPhone. Costing me business and money by the hour. If its not ready, don’t release it!! This problem has obviously been apparent since Oct 2019 and Telstra still don’t have an answer.
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Can’t log in after the last update!!! 😡
I can’t log in after the late update! Telstra what are you doing? This should of been fixed immediately!!!
Can’t login
Can’t login-have deleted & re-installed- still unable to login. Going to delete & go back to old App😤
Business connect
I can’t log in aswell with this update - don’t release these things until ok please
V23 Not usable
Cannot login. Please fix!
App is poor not tested before releasing
New update been over two weeks ago and can’t log in, Telstra has no idea how to fix it! Time to move from Telstra! They have sacked all the good tech to save $$$ and rely on overseas z grade technicians.
Masive delays with v23
Since updating to v23 making calls have anywhere from 30 to 50 second delay before the call starts.
This delay also results in incoming calls been missed due to the delay in the phone connecting to the phone system.
The interface is ok.
The new voicemail interface is good.
I have a TIPT ticket open about this, so hopefully it gets rolled back or fixed soon.
This delay also results in incoming calls been missed due to the delay in the phone connecting to the phone system.
The interface is ok.
The new voicemail interface is good.
I have a TIPT ticket open about this, so hopefully it gets rolled back or fixed soon.
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