TELUS TV+ User Reviews

Customer Experience

Positive experience8.6% of reviews
Neutral7.5% of reviews
Negative experience83.9% of reviews

~ Based on 93 written reviews from the US App Store.

Is TELUS TV+ Safe?

TELUS TV+ appears safe based on user ratings. AppsHunter Safety Score for TELUS TV+ is 86/100.

This assessment is based on 12,579 user ratings, with an App Store average of 4.3/5.

Is TELUS TV+ Legit?

TELUS TV+ appears to be a legitimate app. AppsHunter Legitimacy Score for TELUS TV+ is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

A good app

I didn’t try this for a long time. I’m glad I did now. There are good channels available. I am getting entertainment.

TELUS TV+ Android Boxes Have Made the TV Experience Worse / UPDATE: VACATION & MISSING CHANNELS

I’m extremely disappointed with the new TELUS TV+ Android boxes. They were supposed to improve the television experience, but in my experience they have made it noticeably worse.

When changing channels, there is a noticeable delay before the channel loads, and the green loading circle in the lower-right corner keeps spinning. Channel changes should be quick and responsive, but instead the box appears to struggle to load the channel.

I’m also experiencing a serious audio issue. When switching to certain channels, the volume is initially very low and then suddenly becomes much louder after a few seconds. This inconsistent volume is frustrating and makes it difficult to watch TV normally.

These issues make the new Android TV boxes feel like a downgrade rather than an improvement over the previous TELUS TV equipment.

Please investigate:

• Slow channel changes and the persistent green loading indicator
• Delays when switching between channels
• Very low audio immediately after changing channels
• Audio suddenly becoming louder several seconds later
• Whether this is a known software/firmware issue with the TELUS TV+ Android boxes

I would appreciate a proper explanation of what is causing these problems and what TELUS is doing to fix them.

Stupid how Telus has two Telus TV+ devices, the TELUSTV-21T (2IT) and TELUSTV-21S (2AS). Apparently the TELUSTV-21S (2AS) is faster than the old TELUSTV-21T. But it is freaking slow and lagging, including when viewing the TV Guide. Don't fix or change a device if it is not broken. No common sense at all.

Telus TV+ is not meant for LIVE Sports, since my neighbours were already cheering for the score. While the Telus TV+ delay.

They want you to install it on third party devices, without any number pads on the remote control. How will you change the channels in it, never ending scroll

IT IS STUPID THAT THE CHANNELS I'M SIGNED UP TO FROM MY CABLE BOX, THEY ARE SHOWING A LOCK ICON ON THE TELUS ANDROID BOX & APP. ALSO IT IS STILL MISSING A LOT OF CHANNELS, SINCE I'M NOT EVEN GETTING ANY CHANNELS BEYOND CH 3000's!.

Ridiculous how you can’t even watch any local television, from Telus TV+ app on your vacation.

Also some channel packages, that you pay and subscribed to. Isn’t even included to the app or Telus Android box, update the fix. Even the Live feeds are delay.

Telus wants people using the new Telus TV+ app and Android box, so that customers don't know that they are missing channels. Compared to the old cable boxes, which have 10,000.
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Terrible Service

Telus makes you have three different usernames and passwords and none of the APIs makes it obvious which one does what. The TV app regularly fails, does not remember your username it password and forces you to reset your password. Unfortunately, more often than but, the dresser function fails and you lose service in your devices. Telus is good to make sure you pay your bill though. When you try to get help the Air Force’s toy to login, which you can’t do because the password reset fails. So, your only option is to call in and wait in hold until someone finally gets you back up and running. What as waste of time …
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IOS Update

Updated iPhone to IOS 26.6 and now this app stopped working to see programs that I had subscribed to. I tried on another iPhone that I haven’t updated yet and it works. Telus needs to have this fixed to the new IOS update.

Just keeps getting worse on Apple TV

Very hard to navigate on Apple TV. The guide is a complete nightmare trying to get to what you need. The worst is every time I launch it lately. All the settings are gone from my TV Guide and revert back to default. Very annoying app. I really think the developers actually don’t even use this.

Tracking required to watch

What kind of app requires you to be tracked so that you can watch a show a little concerning isn’t it?

Playback error

Playback error

service

super happy with the streaming

Not good

Cannot find a list of channel available. Take hours on the phone to change my channel choice. I am with Telus for my phone for years and I cannot recommend Telus for internet and TV. They are not ready for internet or TV.
I regretted my change to Telus. They are bad.

1minute delayed

Have to improve a lot

Update July 1st Improvement

Update, after months of waiting, now the app goes well.

UPDATE, I am talking about de Apple TV, not for IOS.


Always freeze. Is there somebody at Telus who knows what is an App. The worst APP on the market. The guide doesn’t update.

Shaw is better

Can’t watch PVR replays on device’s Telus app (eg iPhone or iPad). You can do this with Shaw. Major deficiency!!

Doesn’t work with VPN anymore

Use to work on a vpn. Now it doesn’t. No reason not to. Will update review when fixed.

Still no app for Roku os

Can’t use this app on my Roku tv. They’ve made it available for everything else. Roku is a big platform built into my Phillips tv. Get with the program devs.

Piece of scrap

UPDATE, I am talking about de Apple TV, not for IOS.


Always freeze. Is there somebody at Telus who knows what is an App. The worst APP on the market. The guide doesn’t update.

Meh

The App is terrible and always freezes on Apple TV. It’s so bad!

UPDATE: VACATION & MISSING CHANNELS

Stupid how Telus has two Telus TV+ devices, the TELUSTV-21T (2IT) and TELUSTV-21S (2AS). Apparently the TELUSTV-21S (2AS) is faster than the old TELUSTV-21T. But it is freaking slow and lagging, including when viewing the TV Guide. Don't fix or change a device if it is not broken. No common sense at all.

Telus TV+ is not meant for LIVE Sports, since my neighbours were already cheering for the score. While the Telus TV+ delay.

They want you to install it on third party devices, without any number pads on the remote control. How will you change the channels in it, never ending scroll

IT IS STUPID THAT THE CHANNELS I'M SIGNED UP TO FROM MY CABLE BOX, THEY ARE SHOWING A LOCK ICON ON THE TELUS ANDROID BOX & APP. ALSO IT IS STILL MISSING A LOT OF CHANNELS, SINCE I'M NOT EVEN GETTING ANY CHANNELS BEYOND CH 3000's!.

Ridiculous how you can’t even watch any local television, from Telus TV+ app on your vacation.

Also some channel packages, that you pay and subscribed to. Isn’t even included to the app or Telus Android box, update the fix. Even the Live feeds are delay.

Telus wants people using the new Telus TV+ app and Android box, so that customers don't know that they are missing channels. Compared to the old cable boxes, which have 10,000.
Show more

Just copy fibetv

After being a bell subscriber their tv app is far superior. This one continually crashes, won’t rewind or fast forward without glitching and doesn’t have the top watched feature which saves time finding shows

“Watch in Telus TV+!” “NOT AVAILABLE!”

This app ALWAYS claims to have whatever movie or TV show you’re looking for, and EVERY TIME you believe it you end up like Charlie Brown trying to kick Lucy’s football. It NEVER has the content it says it has. Don’t believe its lies.

Terrible app

Doesn’t play better than 480p. It’s terrible