Cancelled but still charging
I canceled this subscription on 8 September but just got charged AGAIN.
Response from developer
Dear user, we are sorry about this. Since App Store subscriptions are billed through Apple, we’d like to help you check what happened with your cancellation and this charge. Please email us at support@templify.ai and we'll look into it right away.
I had high hopes for this app
When I had heard there was an alternative to CapCut based on Christian values, I jumped at the chance to download this app. As any normal, thinking person does I took a look at all the information about the App, more specifically to find out if there was any monthly or annual charge. I was overjoyed when I saw that there was nothing mentioned about any reoccurring monthly or annual charges. However, upon setting up my account., I found out that yes there is a reoccurring monthly and an annual charge to utilize this app and you do not have any option to try the app without having to pay. I do find this incredibly misleading, considering in the description about the app and what you can do on the app, there is literally nothing mentioned about having to pay anything.
Do they offer you a free grace period to try it out yes, however, that was not mentioned in the product description either. And I do find this incredibly misleading.
To the developers, you may want to go ahead and update the information about this app to include the monthly and annual charges. Please keep in mind that had that information been readily available, I would’ve been more inclined to pay for it and keep it on my phone instead of deleting it because I felt misled.
Do they offer you a free grace period to try it out yes, however, that was not mentioned in the product description either. And I do find this incredibly misleading.
To the developers, you may want to go ahead and update the information about this app to include the monthly and annual charges. Please keep in mind that had that information been readily available, I would’ve been more inclined to pay for it and keep it on my phone instead of deleting it because I felt misled.
Show more
Response from developer
Dear user, we are sorry about this. Our pricing is always shown in the app on first access, but we understand that finding it there rather than in the description felt misleading. Please email us at support@templify.ai and mention this App Store review so our team can look into your feedback and help with any questions.
Fun
Easy to use!
Beginner friendly
Easy to use! So many options, the possibilities are endless
Darlene
Less than 5 minutes my reel was done… outstanding
