Music
Response from developer
Thanks for your feedback! Unfortunately, adding your own music isn’t currently available due to music licensing restrictions. BEAT uses licensed music available through Instagram to keep templates synced with the beat. We appreciate your suggestion and hope you’ll continue enjoying the app!
It’s bad
Cant upload to local useless app
Response from developer
Thank you for your feedback. We are sorry to hear that you've been experiencing these issues. Please kindly note videos are saved to your phone's Gallery automatically after you click "Share" on Instagram/TikTok/YouTube. If you still have any problems, please, reach us through "Support" section in the app settings or at support@onelightapps.io where we'll be on hand to help you !💛
Login problem
Please provide a clear way to restore my existing subscription on my new device. I would appreciate a prompt solution. (I just log in directly so I don’t know email and password)
Response from developer
Hi! Please note that BEAT does not have personal user accounts, so you don’t need an email or password to access your subscription.🙏 When switching to a new iPhone, you need to be signed in to the same Apple ID/App Store account that was used to purchase the subscription. Your active subscription is linked to that Apple ID and should then be recognized on the new device. Please open BEAT and tap Restore Purchases. If it still isn’t recognized, please contact us through the app and send a screenshot of your active BEAT subscription from your Apple Account so we can investigate.
Complicado atendimento
Response from developer
Olá! Lamentamos que ainda esteja enfrentando dificuldades e queremos ajudar a resolver a situação. Gostaríamos de esclarecer que o BEAT não possui contas pessoais de usuário. Se você estiver se referindo à opção “Log In”, ela serve exclusivamente para ativar uma assinatura comprada pelo nosso site, e não para entrar em uma conta do aplicativo. Se o problema estiver relacionado à sua assinatura ou ao acesso aos recursos Premium, por favor, entre em contato conosco novamente pelo suporte do aplicativo e envie uma captura de tela mostrando o problema. Assim poderemos verificar exatamente o que está acontecendo e orientá-lo corretamente.
