TenantCloud Reviews: Is It Legit?

Name: TenantCloud
Rating: 4.6 (6385 reviews)

TenantCloud

TenantCloud LLC

🌟 Lifestyle

Customer Experience

Positive experience26.6% of reviews

Neutral6.3% of reviews

Negative experience67.2% of reviews

~ Based on 64 written reviews from the US App Store.

What users say about TenantCloud

Reviews of TenantCloud are mostly negative: the Lifestyle app is rated 4.6/5 from 6.4K App Store ratings. What users like most: easy to use, great for rent payments. Top complaints: issues with uploading photos/videos, confusing user journey for basic features. Summarized from real user reviews.

Positive things

💡Easy to use
💡Great for rent payments
👍Intuitive UI

Negative things

🐛Issues with uploading photos/videos
🐛Confusing user journey for basic features
🐛Inconsistent app behavior compared to website
🐛Difficulty communicating with customer service

Is TenantCloud Safe?

TenantCloud appears safe based on user ratings. AppsHunter Safety Score for TenantCloud is 92/100.

This assessment is based on 6,385 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience

2.7% of ratings suggest some concerns

7.3% of ratings point to a risky experience

~ Based on 6,385 App Store ratings for TenantCloud.

Is TenantCloud Legit?

TenantCloud appears to be a legitimate app. AppsHunter Legitimacy Score for TenantCloud is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Easiest way to pay

I have been using this app for many months and I found it very easy to pay my rent.

Although my only big complaint is that I cannot view my leases as easily as I pay my rent.

Please fix that problem and I will give a stellar review next time.

LLeobreaker1812

24 days ago

Response from developer

Hi! Thank you for your feedback! We’re glad to hear you find the app easy to use for paying rent. We appreciate your feedback on accessing leases. It would be great if you could share more details about your experience with our Support team at support@tenantcloud.com so we can pass your feedback along to our Development team for review. Thank you!

Request

Nice little app with everything in one place. One request: allow a group chat option between all tenants and the landlord instead of just 1 on 1.

Otherwise no real complaints

GGrubelddim

2 months ago

Response from developer

HI! Thank you for your feedback! We’re glad to hear you find the app convenient and appreciate your suggestion for a group chat option. We’ll share this feedback with our team for consideration in future improvements.

Worse

Never answer

RORoberto ojeda

2 months ago

Maintenance

I’ve put in request and no one ever calls till it’s time for the rent. Then I pay on time every month but I can’t get no request solved! This is very sad.

JJazzyJewel313

2 months ago

Doesn’t work right

I’m trying to schedule to set up a tour date to see this apartment and it’s not letting me it keeps saying forbidden

Rreaperxxx88

2 months ago

No Help with Serious Issue

We have a signed & paid lease for our vehicle to be parked at Langley Garage. We checked the car in on August 10th and received an entry exit card for the garage. We downloaded this very App that holds our contract and allows us to manage our account. Smooth transaction and everything went fine. THE ISSUE - My daughter went to retrieve the car at noon on Friday and it wasn’t there. The security guard said Langley management instructed him to have it towed from the lot. We did not have use of the vehicle over the weekend like we had planned. The issue could not be addressed on Friday during working hours because apparently everyone took the afternoon off. My 18 year old daughter had to go to an area of town that is considered unsafe to many people and pay $360 to retrieve her vehicle. After many calls, chats, emails we never heard back from Langley. We are hopeful that this will be addressed on Monday and be promptly reimbursed for this $360 towing fee. Remains to be seen but hopefully they will do the right thing and straighten this situation out with us. Dan Doherty 770- 910-3230

112fgh34jkl78bnm

2 months ago

Horrible appp

0/5 stars. Very confusing to use and to navigate.

NNNick N,ame

2 months ago

Not form-friendly

Filling out ACH or new lease agreements has never been harder. Sure, it remembers your signature, but that’s all it has going for it.

There are 2 major issues I’ve noticed when filling out forms:
1. It doesn’t save any information. If you need to tab out, it will delete everything & you need to start from scratch.

2. While signing a form, it moves the screen back to the top whenever you fill out a field. For lease agreements that can be quite long, it doesn’t take a genius to figure out how annoying this can be.

DCDoge car

2 months ago

Ridiculous

I have been in my home for 4 years. They changed management. It would show my rent was $975. The app said I had to $1000. I could do it easy with one time payments instead of auto pay. Then wanting me to pay an extra $25, they also wanted to charge almost $40 in fees. It’s against the freaking law to charge fees for a debit card. The landlord was baffled too as they just started using. You need to put your utilities on there. I have internet already. They wouldn’t let me go further with that unless I bought internet with them. Stupid.

CCcreno67

2 months ago

Response from developer

Hi! Thank you for sharing your experience, and we’re sorry for the frustration this caused. Please note that rent amounts, lease terms, and utilities are set up by the landlord/property manager, and they can customize these settings based on their requirements. Any fees shown in the app are also determined by the payment processor and are specified on the Checkout. You can select the best payment method for you to pay. If you have any further questions, please reach out to our team at support@tenantcloud.com.

Incessantly money grab

Every rent transaction requires the tenant to decline autopay and a subscription for “credit building” as well as slimy “recommended” options for charging full rent payments to a credit card or Apple Pay.

IImpressionist123

3 months ago

Garbage

Setup automatic payment? What a broken pile of nonsense. Always trying to find more stupid ways for me to give tenantcoud money. If your landlords use this, I’m sorry, it’s forever a hassle and the worst app of its kind.

HHere’sTheDeal

3 months ago

No More Double Checks

You have gotten rid of the little box you had to check to double check the amount you were paying was correct. Why on earth would you do that? Why have you made it possible for me to pay all my roommates rent with the click of one button? This wasn’t an issue with the old app.

AAlexfromNewJersey

3 months ago

Response from developer

Hi! We appreciate you taking the time to share your feedback. We'll share it with our team. Before a payment is submitted, the selected invoices and total amount are displayed for review. If you have questions about that flow or need assistance, please contact our support team at support@tenantcloud.com - we’re happy to help.

One payment … not 2 separate transactions.

A fee for this a fee for that highway robbery. Wait for all the illegals to leave, landlords will be begging for tenants.

WDww taxi driver

3 months ago

Thank you

Thanks for remembering

LDLa sielva fiel de Dios

4 months ago

Dumbapp

You guys are the stupidity scumers, why did you pushed people installing and using it you give me a ton of the inconvenience

SSvGr01

4 months ago

GREAT!

We’ve never been happier with a company as we are with Fat Rose. They are great. Very personable . I would use them again

Mmichelemonahan

4 months ago

Cost is high

Cost is way too high. I have to pay $75 just to pay rent and that is crazy in this economy

VVee2438

4 months ago

Esmond Modeste Jr

Every experience with this style of payment has been an absolute nightmare!!! I believe that this the worst

AAbdulmaliyk

5 months ago

It’s great!

So incredibly convenient when it comes to paying rent!!!

GGokuWins

5 months ago

Autopay design is idiotic

Why… in God’s name… would autopay only be valid for a year? And now… I have a late fee… because the design of your software makes no sense. Do better.

LBlil boopy

5 months ago