speed
Motors are a bit slow but other than that great
Easy
Have made my life easier
great app
great app
device
Nice device
Terrible app
The app takes a long time to connect to the unit and worst of all randomly opens and closes (currently 1:40am) when the automations are set to 10am. But this changes. Last month it was randomly opening at 3am. I have no clue as to why. But I’ve had to disconnect my blinds from it.
Worst software ever
I was an early backer buying ten units and in feb 2016 upgraded to the z wave. Obviously more than 3 years later z wave still not out. Had two units installed and the software was atrociously bad. It regularly failed to work. Would run at random tones. The open position would change on its own. It would freeze. Horrible and never any support. Just switched to Axis. Worked flawlessly. Don’t waste any more time with Teptron.
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DOES NOT WORK
Avoid this company and this motor. Complete garbage. Doesn’t do automations at all. No updates and obvious bugs. You guys are scam artists!
Slow and not all automations work
The app is pretty bad. I set two automations—one to close and one to open. The close works but the open doesn’t so I have to hit the button on the device to reopen because my app has it registered as open. Also, there’s no way to stop the device once you’ve started it to open/close from the app even though there’s a stop button in the device itself. So-ooooo close.
For those interested in the device itself: The device works but is slow and very cheaply made for the price. I thought it was because my shade are so large and heavy but the reviews seem pretty consistent. I also wish the device had the ability to do “free spin” so I could manually manage the shades myself sometimes. The beaded cord gets somewhat stuck in the wheel on open and makes a “clicking” sound as it tries to free from the teeth. The “customizable” tabs are cheap and flimsy (so you can cut them) but they end is getting caught up in the beaded cord. The cover also doesn’t stay on well because the top side of it isn’t screwed in—it has a flap that often pops out because the beaded cord rubs against it and ends up pulling it out.
For those interested in the device itself: The device works but is slow and very cheaply made for the price. I thought it was because my shade are so large and heavy but the reviews seem pretty consistent. I also wish the device had the ability to do “free spin” so I could manually manage the shades myself sometimes. The beaded cord gets somewhat stuck in the wheel on open and makes a “clicking” sound as it tries to free from the teeth. The “customizable” tabs are cheap and flimsy (so you can cut them) but they end is getting caught up in the beaded cord. The cover also doesn’t stay on well because the top side of it isn’t screwed in—it has a flap that often pops out because the beaded cord rubs against it and ends up pulling it out.
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Works ok, you just have to fiddle a little bit
Of you make changes to the automation, I find it better do re sync the device and start over. It does not take very long.
After it is set, it works fine.
The motor is not quiet but it does the job.
After it is set, it works fine.
The motor is not quiet but it does the job.
Do not purchase
Much like the other reviews this product does not work. The app doesn’t work, the hardware doesn’t work. Do not waste your time and money.
Product is a piece of Sh*t
Absolutely useless. Trust me I am often cautious of one star reviews and being that this is the only place to review the product. The app is not the only bad thing here but the product itself is poorly built and does not function. Stay away!
eh
the curtain mother does its job (sorta).
but the app feels dead. slow response, broken mechanics, false promises.
i’ve been trying to transfer the house data to another phone and the app offers a scan QR code to transfer it, but in reality all it does is open up the camera.
disappointing considering the phone that set up the motor HAS to be near it with the bluetooth connected or else it won’t work, and since the scheduling is broken oh well.
but the app feels dead. slow response, broken mechanics, false promises.
i’ve been trying to transfer the house data to another phone and the app offers a scan QR code to transfer it, but in reality all it does is open up the camera.
disappointing considering the phone that set up the motor HAS to be near it with the bluetooth connected or else it won’t work, and since the scheduling is broken oh well.
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Automation: not detecting device
Automation does not work. No device is detected so routine cannot be set up. However, my devices are detected in manual control screen and are working.
The automation does not work!
I could not get technical support after purchase. After one month of frustration ，I returned the unit, but could not receive the refund despite initial promise of refund. The reviews on the android side are a lot worse than seen here. I wish I had seen those beforehand.
Why are all these reviews 5 stars posted on the same Date?
Developer is clearly using fake accounts to artificially boost ratings. All the 5 star reviews are from the same date and are submitted by users who have very obscure usernames.
As for the product itself, it's slow, refuses to work with multiple devices, and will randomly open or close throughout the day or night. Cannot recommend, the fake reviews to boost rating is just salt on the wounds too.
As for the product itself, it's slow, refuses to work with multiple devices, and will randomly open or close throughout the day or night. Cannot recommend, the fake reviews to boost rating is just salt on the wounds too.
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They don’t deliver
The app may work, but I wouldn’t be able to know as they have not actually delivered the product
Still can't set automations
My unit is faulty and doesn't connect sometimes, no automations still after a year. I would never recommend this to a friend. Called for support but they want me to pay for shipping back to Europe. LOL Never buy from outside your country!
Scheduling feature not working
I was able to group the shades and open/close them with the phone. However, the scheduling feature doesn’t seem to work as well.
I set 2 schedules up in the app, one to open the shades in the morning and one to close them in the evening. Neither work. Sometimes one of the shades will open/close at a random time, and sometimes they don’t open/close at all.
I set 2 schedules up in the app, one to open the shades in the morning and one to close them in the evening. Neither work. Sometimes one of the shades will open/close at a random time, and sometimes they don’t open/close at all.
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It’s better than the old one but it needs help
You can set automations, finally! Yay! But... oh no... they don’t work. I set it to every weekday to rise at 9am. It works the first day after you set it and then stops working. Today I overslept because I didn’t set an alarm thinking I could rely on this. Silly me. Please fix the app so I can give you a better review!
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Response from developer
Hi, please contact support@teptron.com and we will do our best to help you
Need Bluetooth bridge?
I just received the device the other day. At first this app was not available in IOS US App Store, now it is—but it tells me I need to connect a Bluetooth bridge? What Bluetooth bridge? Nowhere does it say that I need to buy one. So frustrated with this device and contacted support with no response
Response from developer
Hi, each MOVE device acts as a Bluetooth bridge in order for the mobile phone to send commands into the mesh network. The Bluetooth bridge is not a separate device, please just restart the app and/or phone and the connection should work. If not please contact support@teptron.com and we will do our best to help you.
