Fineprint
It’s obviously totally my own fault but I fell right into the hands of the developer of this app.. the commands and the language this program uses is the same as the language and commands other computer program developers use when talking about their online poker. This game looks like it is real online poker that pays real money, when in actuality somewhere in the fine print the word ‘casual’ is used to describe this game/. Unfortunately, after months of depositing , I’d finally won something small but substantial, and when I went to cash out, that’s when I saw somewhere the word ‘casual’ being used to describe this game.. Discovering this fact has made me resentful…Although the game has its good qualities, it never occurred to me that such a deceitful tactic could be used to get people to deposit money.. Got to be more careful!
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The game glitches and hands go to wrong person
I like this game I really do.. but twice now I played the money tables and I should of won the hand (I even screen shot the table)(not the game the HAND) and it went to another player one hand myself and another player both had a KQ in hand the table had 5 cards (I was all in the other person not) neither of us had a pair, 2 pair,3or 4 of a kind, no flush or straight just High card… which should of been a split pot hand. The other player won and I was out.
This last hand happened today where I had a K and the other person had J no pairs or anything just high cards and please tell me how a J beats a K…. Again I lost. i took a screen shot and Well i contacted customer support and they reviewed one hand not the entire game (which it happened to of been the hand that wasn’t in question that they reviewed) and they said there was no error.. yeah in that hand… but they have yet to check any of the other hands that would prove I should of won.
This game is unfair in these cases and I feel customer support doesn’t help in the matter.
The details need to be open to be able to support our claims but when the game kicks you out and you can’t get the data quick enough like a hand number (one time I was lucky enough to of gotten the screen shot before the game kicked me from the table) but less things like this would happen! Other than that the game is good.. just needs to be fair.
This last hand happened today where I had a K and the other person had J no pairs or anything just high cards and please tell me how a J beats a K…. Again I lost. i took a screen shot and Well i contacted customer support and they reviewed one hand not the entire game (which it happened to of been the hand that wasn’t in question that they reviewed) and they said there was no error.. yeah in that hand… but they have yet to check any of the other hands that would prove I should of won.
This game is unfair in these cases and I feel customer support doesn’t help in the matter.
The details need to be open to be able to support our claims but when the game kicks you out and you can’t get the data quick enough like a hand number (one time I was lucky enough to of gotten the screen shot before the game kicked me from the table) but less things like this would happen! Other than that the game is good.. just needs to be fair.
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Better than any other poker site by fare.
It is WAY faster than any other poker site and it accomplished sh s to his without making you loose your money on blinds nor pass you so fast you can't think or get the bet you want to place in. Speed is perfect you will not get tired of waiting or be bored to death. The betting amounts for blinds,perfect, or f you wanna play big money or small. If you're u wanna lay small yo don't get pushed it by someone playing big bank takes little bank. As of now I will only use this site for poker. Redemption of money and deposits also perfect. Only thing please add more games than Texas
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Blocked From playing
Blocked from game play after placing withdrawal request. No I am not in a Restricted area. Also says logged out due to someone logging in on another device.. I am not on another device & if concerns are that someone logged into my account from another device then allow me to change passwords or emails or something to prevent access to whoever is trying to log in on another device or block THAT DEVICE from access NOT my current phone I’m logged into. Message says contact support immediately.. which I’ve done multiple times nonstop without any response from support. I’ve spent tons of money in game purchases & devotedly playing to only get blocked after my first attempt at withdrawal. I’ve completed identifying verification & was approved & not in blocked play area. .. being blocked & no response for help??? I have over $100 on my account being BLOCKED
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Can't get verified and customer support is non-existent
I won about $250 on here after a $10 deposit. I tried to withdraw $150 and it took me through a verification process where I had to take pictures of my ID and do a face scan. I got a notification that "they couldn't verify me" and I needed to reach out to the vendor that submitted the request for verification. I have contacted them through the app 4-5 times in the last week and only received one response that they apologize that their verification process isn't working and they have people looking into it. That was 4 days ago and I haven't heard anything else. Also, as soon as I submitted the request, the cards seemed to go "ice cold", plus numerous bad beats that seem unrealistic. I am now down to $50. They don't seem to care or want to pay people out on their winnings. I would recommend seeking a more reputable site for online gaming.
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