TfL Go User Reviews

Customer Experience

Positive experience37.4% of reviews
Neutral11.9% of reviews
Negative experience50.7% of reviews

~ Based on 690 written reviews from the US App Store.

What users say

Is TfL Go Safe?

TfL Go: Plan, Pay, Travel appears safe based on user ratings. AppsHunter Safety Score for TfL Go is 96/100.

This assessment is based on 11,842 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 11,842 App Store ratings for TfL Go.

Is TfL Go Legit?

TfL Go: Plan, Pay, Travel appears to be a legitimate app. AppsHunter Legitimacy Score for TfL Go is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Footscray Road

Why don’t all of the buses display their arrival times on the App?

Brilliant app

Easy app to use has been very useful

Comprehensive and easy to use

Well used app on my phone used to plan journeys using bus tube train and feet. Really useful and so far pretty accurate

Bad service

They charge me 10 pound 80 pence i tap 3 places and 4th aswell but because of the tap machine fault on dlr station it didnt go through so they charge me double triple still didnt got my refund

decent, but lacking essential information

The app works well enough, but crucially lacks zones on the map, and a night tube map - both essential things shown on a regular leaflet map!

Dreadful app that doesn't know it's own times

Not a good app. The times of train bare no relationship to what is actually happening on the line. How have TfL made such a woefully inadequate app

Can’t access while in UK on US cellular plan

Even though the app can access my location in the UK it says I’m not in the UK because I’m on a US cellular plan so your IP traffic still originates from the US. This is a super stupid limitation.

Amazing app! Nicely Done TFL!

The title is sufficient for this review.

Useless in UK

Geo restrictions prevent reloading my kids oyster card unless I’m physically located inside the UK even though they are there currently. Wouldn’t want anyone doing that because of “security” apparently…

important timing

Monday the 114 bus your app said 17 mins . As a disabled person I sat in my car . No seats or covert in Kenton lane . 3mins later the bus came . Looked back at the app
It had gone back to the 17mins and it happy again so I did not trust it any more and crossed over to the bus stop but ended waiting 15 minutes in considerable pain.
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Helpful

Found the TfL Go app really useful and have had no problems with it. Useful bus and train updates as well as easy to use.

Route loss if app not in focus

It’s useless if you have a planned route and following it. If you change the app, say to respond to a phone call or a text, when you go back to TFL Go, your journey is lost and it resets to the default page. And most of the time when you choose the same journey it’s different because you’re at different bus stop by then. Your original route cannot be resurrected. Utter shambles.
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Could be easier to use

Difficulties switch direction and find destination

Good UI but with flaws

The UI looks good but biggest flaw in my opinion is that I can’t choose a custom starting point without enabling location service first. This big oversight by the PM of this project or a bug created by devs.

May be Tfl wants to force people to share their current location.

In either case, I won’t be using it until that is fixed.
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REPRIMAND YOUR BUS DRIVERS

It is a known fact that most bus drivers deliberately fail to turn on the air-con or the cooler.
Certain passengers could die from the intense heat on the buses!

TfL go - key ??

Like the app but it could do with a key to understand what each coloured line represents. IE red for central line etc etc

London Transport

The best in the world ❤️

RUBISH SERVICES

TFL IS RUBISH ON SERVICES 😡 always late, delays amd cancelarions …. SHAME ON YOU TFL

TfL go

Great app easy to use

Needs bus and zone information on the map

Needs bus and zone information on the map