Doesn’t Function/Inaccessible
You can’t even login the app crashes!
Live tracker doesn’t work, who are these developers???
Live tracker doesn’t work, who are these developers???
Can’t log into my account
I have tried numerous times to log into my account and it keeps coming up with 403 forbidden gateway
Awful App
This app is awful to use. The old app works so much better. Why take an app that works well and replace it with something worse!! Not all bus stops show when looking on a map. A lot of buses showing no buses due yet the old app is showing buses when looking at the same time. Yet again everything defaults to Birmingham. Why not allow users to choose a default city?? Unable to rename favourite stops to make it easier to know which stop is which. Unable to change to order you view favourites - the newest is at the top. I could go on but this would be really long. I shall keep using the old app and then find something else if it stops working.
Show more
Much worse than previous app
This app has a very limited use compared to the previous one. I can tap on a bus stop to see which buses stop there. I cannot then tap on the bus number to show the route or any timetable information. It doesn’t show maps to show interchanges. Having lost a useful route from my area, I am trying to search locally to see how best to use the network. What I can view is very limited, and indicates that unless I can walk a mile uphill, I can no longer get to any useful bus route for my daily commute.
Show more
Doesn’t work for me!
No live departures, the features are not as good as before, appreciate its new so there are teething problems but the older version was so easy to understand
Stops disappear when you zoom in
It’s impossible to see which direction the buses are heading. A rubbish app.
App doesn’t work
Doesn’t work properly, makes you reset password even when your password is correct, then once you reset your password the apps stops working.
AWFUL
How can such a simple
App be so problematic ?? Confusing , unable to upload anything , get someone in who knows how to create an app. 0 star rating if I could
App be so problematic ?? Confusing , unable to upload anything , get someone in who knows how to create an app. 0 star rating if I could
Disappointed
Where is rename and reorder favourites?
Useless
What a terrible update. The app now prompts users to reset their password but never sends the reset link, leaving them completely unable to access either the app or the website, as both have the same issue. This is a critical problem, especially considering how many people rely on the service for their daily travel. Please address and fix this as a matter of urgency. Very disappointing. I’d give zero stars if I could!
Show more
Journey planner Functionality missing
Unable to give zero to stars so was forced to give one.
One of my most used features now just gives you the same as Google maps
One of my most used features now just gives you the same as Google maps
This new app is useless
Have not been able to use it as it won’t take my payment. Meaning i have to keep paying day tickets making my journeys expensive as I don’t know when it will work if i pay for more cause i need a monthly pass
Login
Keeps logging me out, need better app developers.
Poor customer journey
This feels very clunky to use as though it’s not been end to end tested with people who actually use the app. I’ve had to log in 4 times to register and buy a ticket but then can’t because I’m waiting for a physical card to be produced. Surely the “card” exists within the app?! Although I only need to buy an n-bus ticket because my journey covers two providers so capping doesn’t work (itself madness in a supposedly integrated transport system!)
Show more
Waste of an app
Downloaded the app to purchase another month of my bus pass however I needed to reset my password once I did so Apple didn’t recognize the app to auto enter the password it generated for me and when I tried to reset it again it refused to send me an email to reset my password and the one it did manage to send me ended up being a 403 error page useless app should’ve just stuck with the old one
Show more
Could be improved
While the app looks new. RTI information doesn’t seem to work. I’ve closed the app, deleted the app and rebooted my phone then reinstalled the app but nothing changes. Even the favourite stops are still there with no RTI information.
Additional note:
After working with a bus station supervisor we have determined it takes a while for the information to load. Approximately 1-2 minutes after the app is open
Additional note:
After working with a bus station supervisor we have determined it takes a while for the information to load. Approximately 1-2 minutes after the app is open
Show more
Doesn’t work
Password reset doesn’t work
The link you eventually get tells you it’s too old despite you received it the same minute
Account won’t log in
Even the complaints box doesn’t work
The link you eventually get tells you it’s too old despite you received it the same minute
Account won’t log in
Even the complaints box doesn’t work
What was the point?!
Half the time live departure times are not available for all stops saved to favourites. I’ve had to keep using the old app to make sure I get the bus on time. Please sort this issue as I’m sure the old app won’t be available for much longer and I’m sure I won’t be the only one to suffer when we are late due to not knowing bus times! Yes we can use the good old timetables at the bus stop but most of the time they’re outdated, I like to see live times so I know the bus will actually turn up!
Show more
stupid
camera wont work so i cant verify my identity not only that the app is so bad. why make a new app just to make it 10x worse… please do better..
0 stars
Absolutely useless app, can’t log in,