The AA User Reviews

The AA
The AA
Automobile Association Developments Limited

Customer Experience

Positive experience68.4% of reviews
Neutral3.4% of reviews
Negative experience28.2% of reviews

~ Based on 206 written reviews from the US App Store.

Is The AA Safe?

The AA appears safe based on user ratings. AppsHunter Safety Score for The AA is 96/100.

This assessment is based on 143,675 user ratings, with an App Store average of 4.8/5.

Is The AA Legit?

The AA appears to be a legitimate app. AppsHunter Legitimacy Score for The AA is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Martin47cm

It took 4 attempts to get through. The system kept on repeating that I had not selected an option when I believe I had. On the fourth attempt I did not do
Anything differently.

Poor

Dreadful user experience. Functionality keeps crashing re tracking repairs. Customer service ‘unable’ to help nor address when issues reported. Poor service.

Breakdown

A mechanic appeared only 10 minutes later than stated, and identified the problem within minutes. He fitted a new battery and told me that I would receive a bill in 14 days. This has not happened yet, although I have the £140 ready and waiting!

Love it

easy, straightforward, efficient and quick

App & Service Rating

Excellent

Morgan breakdown

Very easy to use

Fish 44

Love this app, easy to use and love the petrol comparison bit of it ⭐️⭐️⭐️⭐️⭐️

App

Precise and easy to use

Breakdown cover

App doesn’t update when you purchase new cover.

Great Service

So pleased with AA who have rescued me on a couple of occasions totally recommend.

Unable to access app

I have tried unsuccessfully over the last few days to access the app and check my documents so I’m not sure if there’s a fault or the app is not working

Useless

Absolutely useless for trying to do anything with insurance policy on the app, can’t view the details, can’t amend or update anything and the Ai chat sends links that don’t solve the issue

Road side Assistance

Absolute waste of time

Tolga tony

On the AA app was very easy to navigate

So useful !

I love using it to find the cheapest fuel where I live, but also keeps me up to date with information about my car, such as MOT date, tax due etc. Love it.

Brilliant App

I’ve never had a problem with the AA app, very intuitive and easy to use.

Always Amazing

Have always had a positive outcome whenever I have broken down and phoned the AA - every time they have me back on the road quickly and they complete this with professional and friendly help 🤩

Great

Perfect and easy to use

Rubbish

My wife needs to change her address, if we call the £25 fee, we have called and operators have hung up or blind transferred us.
I need a copy off my policy for my job the app is still down after 3 weeks

Cazzer

Excellent service by a friendly engineer. Quick service. Thank you AA