Already been verified, yet they keep saying my account is under review. Never even done anything on the app except become verified. Told them to refund my subscription fee but they refuse to even though I’ve used it one day. Because their support chat is included in the subscription, they refuse to refund. So they basically make you pay to be able to access customer support. Extremely poor practice. Also, when you tap on cancel subscription, it does nothing. It does NOT allow you to cancel. Because they refuse to refund my subscription and have made it impossible to cancel future charges, I will be reporting to the BBB and escalating this matter.
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