Utterly Useless
Simply put, it just doesn’t work.
I have stayed multiple times and tried it again and again thinking Celtic Manor will have fixed it.
It lets me enter my details, but doesn’t check me in. I’ve never managed to get a digital key on it. Always need to check in at reception. Asked them at my last stay and was told even for those it works for them the digital key doesn’t and they get locked out of their rooms!!
Yet still, every time I stay I get sent a link telling me to download it and check in via it. It’s a total joke especially as all the reviews say the same thing and yet the hotel does nothing to rectify it and just keeps pushing this useless app. Shameful.
I have stayed multiple times and tried it again and again thinking Celtic Manor will have fixed it.
It lets me enter my details, but doesn’t check me in. I’ve never managed to get a digital key on it. Always need to check in at reception. Asked them at my last stay and was told even for those it works for them the digital key doesn’t and they get locked out of their rooms!!
Yet still, every time I stay I get sent a link telling me to download it and check in via it. It’s a total joke especially as all the reviews say the same thing and yet the hotel does nothing to rectify it and just keeps pushing this useless app. Shameful.
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Doesn’t work!
Would love to check in on be line but the app won’t let me. It also does not have a phone no to contact the hotel when you can’t check in online.
Useless
Can’t access room key without signing in using one of the three provided methods (facebook, google and something else), despite already being signed into the app via work email address. Reservation emails state ‘feel free to use the Talk to Us functionality in the app’, only it doesn’t exist. Navigation is terrible, often need to close the app and re-open to get back to where you were trying to go.
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Awful
Completely useless. I can’t book anything for our stay, the back buttons don’t work and it’s incredibly glitchy. And yet they do nothing about it. Guests deserve better than this.
Simply doesn’t work :(
Other than taking my credit card details the app is pretty much useless
