Be Aware
Suspicious had app for 5 yrs love it and use daily. Paid for subscription yearly and this year they cancelled my subscription after i pd for it renewal date and i cant retrieve it, email and password seem to be compromised and yet to get refund. Emails from them seem suspicious. Each time i complained and demanded refund will not pay again for it not to work or have a direct contact to discuss and emails disappear after they asked for specifics about email password and bank info. i was uncomfortable answering. Use another app or research Doterra or Young Living etc. not the same but smooth operating and honest.
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Response from developer
Apple NEW version 4.3.20 & fixes these errors: Resetting your password Been told your email address is invalid Paid for your subscription but are still unable to restore or log in after payment Set up a new trial but never had access Been locked out of the app Biometric authentication requirement Large font
Love This.
Whenever I have a question about my health, I love looking here. Now that we also have the AI up in the right hand corner to chat with, it’s even more amazing! I love asking it for additional suggestions after telling it what I have thought of so far. It has helped with so many questions- whether I or my family have pain, sickness, injury, even post op! It is so empowering to have a tool to help me know what my family needs. I know it’s not magic, it’s science- (but sometimes it feels like magic) Love This App.
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Helpful App
I love this app! It’s so helpful to be able to easily look up any condition or oil to know how to use the essential oils. I have the book and use it but I find myself using the app a LOT more as I always have my phone with me. Anyone who regularly uses EO’s or wants to learn how to use them needs this app!
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Maybe improved
I used to use this all the time and get locked out. I tried to reset it and it worked. Maybe the developer has improved the app and it’s up and running again a girl can hope!
Too many negative reviews to purchase
Thank for all the updated reviews. I’ve decided not to spend the $10 dollars on the app as the developers do not support or answer people’s complaints. I guess I’ll keep looking for an app for my Essential Oils
Poor service
I have been locked out of the app. I try to reset my password and the password resent link does not work. I have paid for it. The customer service will not email me back.
Dropped out
App dropped me out, it says error all the time. Wrote to the support days ago still no answer. Reset password shows error as well.
Cancelamento
Gostaria de cancelar o aplicativo e não consigo cancelar
DO NOT DOWNLOAD
This APP IS A SCAM!!!! They take your money and lock you out of the app!!! Customer service is HORRIBLE and totally useless!!!
Scam
They changed it from a one-off fee to a annual
subscription without prior notice to those that have already paid the expensive one-off fee
subscription without prior notice to those that have already paid the expensive one-off fee
Total shizzzz
This was a good app and I PAID FOR IT. Now I am locked out because of a phuquen subscription.
you guys are totals dicks
you guys are totals dicks
Account Access
My account access has been down for several weeks and the password reset and customer contact feature is not working.
Not honoring membership
Have had the app before the days of app subscriptions and was grandfathered in and told I would enjoy a ‘lifetime subscription’ as an original subscriber when they made the change to subscription based platform. After many years of that agreement, now they are no longer honoring it.
User log in problem
It has been a while since I have used this app. I have tried the password reset option but am not receiving the email for directions.
Inconsistent app/poor customer service
I have used and loved this app for awhile, and I hate to write this review but two years ago this app and the email customer service went to pot! This is the SECOND year in a row that after paying the renewal fee, I can’t log in!! I am 60 years old and am fully knowledgeable (and particular) such matters. No, neither my email nor password is incorrect. (Yes, I uninstalled & re-installed the app.)
After two or so months, and only one automated email response, I gave up!! A few months later I redownloaded the app and tried to log in again and it worked.
However, I paid for a full year of use only got 9 months.
So it’s now renewal time again here I am with the same problem - they have my renewal fee, and I have no access to their app!
Awful customer service and inconsistent app availability is not an app you want to pay for! Look into others.
After two or so months, and only one automated email response, I gave up!! A few months later I redownloaded the app and tried to log in again and it worked.
However, I paid for a full year of use only got 9 months.
So it’s now renewal time again here I am with the same problem - they have my renewal fee, and I have no access to their app!
Awful customer service and inconsistent app availability is not an app you want to pay for! Look into others.
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Response from developer
Hi Scothy, Thank you for your kind words! We truly appreciate it as we work hard to bring the oil community the best possible features! If you have any additional feedback or suggestions, please get in touch with us at support@essentiallife.com. We hope you continue to enjoy the Essential Life App! Thank you, The Essential Life Team
Not fair
I paid $7.99 for this app in January 2019 with free lifetime access , now they changed it to subscriptions and they want me to pay $9.90 per year?!
No tengo acceso a la app
Cuando trato de pagar la membresía, la aplicación se cierra automáticamente. Ojalá puedan solucionar este inconveniente, gracias de antemano.
Did the app used to be free but not it is paid?
I used to love this app, and use it all the time for 9 years. I lost my phone and got a new one and now I need to pay to be able to use it.
I am disappointed that I cannot just get a life membership for a good price. Instead I need to pay every year.
I have also bought around 3 editions of the Essential life books too, which shows I am a long life user. Disappointing.
I am disappointed that I cannot just get a life membership for a good price. Instead I need to pay every year.
I have also bought around 3 editions of the Essential life books too, which shows I am a long life user. Disappointing.
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Paid in full for the app but now...
You have cancelled it . I paid in full originally for this app which was great back then, now when subscription started, a group of us were told that we could have lifetime access because we paid in full for the app to $10. I think it was. now it is asking me to subscribe, will not restore purchase and has kicked me out, very unhappy with the treatment from this app. I guess it’s just rubbish now, disappointing, but you didn’t keep your word so that an app that can’t be trusted, surely not worth having!!!! goodbye.
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Estão me cobrando sem prover
Cobram sem serviço quero cancelar e não consigo
Um absurdo pelo 2o ano me cobrarem por um serviço não entregue
Um absurdo pelo 2o ano me cobrarem por um serviço não entregue
