Too many bugs. It’s hardly readable
Annoying UI. Jumps around the page seemingly on its own volition. The audio is so poorly executed that unless you stay on the page and make sure it doesn’t move, or heaven forbid screen shuts it stops and can’t be restarted!
I only continue my subscription because it’s my local paper.
Other papers have these problems under control, why can’t they?
I only continue my subscription because it’s my local paper.
Other papers have these problems under control, why can’t they?
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The text to speech feature only works as long as the display is at least partially on
I want to be able to listen to articles in full without having to fiddle around with the phone the whole time to make sure the display doesn’t go dark . The fact that the text to speech feature stop working as soon as the display goes dark makes the whole app much less valuable for me.
Nearly Unreadable
This app must be decades old; most of the newspaper is unreadable. First, you can’t expand the viewer window beyond its tiny dimensions. Second, some articles expand and can be read with a larger font. But, the majority of articles don’t expand at all and remain in a tiny page view. It doesn’t get much worse than this.
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Latest app crashes 2 to 3 times before opening
Been using this app for a couple of years. It has some basic UI flaws such as arrows and the like requiring exact press in a small area, but has been generally sound. Since the last update, it crashes 2 to 3 times whenever opening before allowing me to use it.
Early May update crashes on my iPad
App was fine but the latest update consistently crashes (starts briefly then crashes). Normally I’d say the app is at least a 4 but it’s a 0 if it won’t start!
Latest update does not run.
I really liked this app until yesterday. The last update does not run. Crashes every time I try to bring it up. iPad Air iOS 17.4.1. I have deleted and re-downloaded, same thing happens. Someone is shirking their duty to test new code. I rebooted the iPad and the app still crashes while it is loading.
UPDATE: this app was working fine on my iPad Pro, running iOS 17.4.1. Now it crashes on that device as well. I cannot access my online subscription at all.
What is the difference between this app and the one named Mobile?
UPDATE: this app was working fine on my iPad Pro, running iOS 17.4.1. Now it crashes on that device as well. I cannot access my online subscription at all.
What is the difference between this app and the one named Mobile?
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Version 4.0.2 does not work
Version 4.0.2 will not open on my iPad nor iPhone. Previous version was fine.
V.4.0.2 crashes upon start-up
Previous rev stopped working (wouldn’t load at all); and now after deleting and installing v.4.0.2 does the same. Using on iPad Pro (4thGen) w/ iOS 17.4.1
Recent update completely broke it!
When I launch it, it just shows splash screen and exits. Every. Single. Time. Very frustrating.
No longer opens on my IPad
Updated to the most recent iteration and it crashes immediately. Cannot open. Please fix.
Today’s release 4.0.2
App fails to load. Starts up, then ends. Never gets far enough to load any editions.
Update: started working after multiple attempts.
Update: started working after multiple attempts.
App has a bug
On both iPhone and iPad, it often gets stuck on Yesterdays newspaper, the back button doesn’t work. You can’t get to the current days newspaper. The only workaround is to turn the device completely off and restart the app.
Very frustrating.
Very frustrating.
Poor service
I canceled my print subscription and switched to online only. I do not want the paper any more. I have been trying for at least two months to get the paper carrier to stop delivering the paper. At first I called every week, then twice per week. The paper arrived again this morning. Customer service keeps saying they are escalating the matter. But the paper keeps showing up. The matter is urgent now because we are going on vacation soon and do not want that paper showing up while we are gone. TERRIBLE SERVICE! The app is really good, however.
UPDATE: The delivery finally stopped. I told them it was urgent, that we were going on vacation and did not want the papers piling up.
ANOTHER UPDATE: The online version lacks the Drive section, which appears in the print edition on the back of the Sports section. I really miss the Drive section. It was the first thing I turned to on Sunday morning.
UPDATE: The delivery finally stopped. I told them it was urgent, that we were going on vacation and did not want the papers piling up.
ANOTHER UPDATE: The online version lacks the Drive section, which appears in the print edition on the back of the Sports section. I really miss the Drive section. It was the first thing I turned to on Sunday morning.
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Idiocy!
Why does it jump from where you are to the front page when you rotate your iPad? Why does it blur the text when you swipe from one page to another…so you have to swipe back and forward again to get sharp text?
I’m paying a subscription fee for access, so why is it showing a Google Ad every time I open an edition of the paper? Worse, if I don’t dismiss the ad immediately, jump to another page, THEN remember to dismiss the ad, the stupid thing jumps back to the front page!
What fiend designed this behavior?
I’m paying a subscription fee for access, so why is it showing a Google Ad every time I open an edition of the paper? Worse, if I don’t dismiss the ad immediately, jump to another page, THEN remember to dismiss the ad, the stupid thing jumps back to the front page!
What fiend designed this behavior?
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Is this that he San Jose Mercury News?
In keeping with its shoddy journalism, there is no indication that this App is the SJ Mercury News. There are many publications around the world titled "Mercury News" but this news organization is too inept to tell would be purchasers of the app which news paper it represents. Fail.
Picture of Print Version
I don’t want to read a print version of the Mercury News on my phone. I want to read the digital version, just like I do on the news app for many other papers. What a waste of time!
Can’t Load paper in app
I’ve been using this app for over a year without any problems. Lately, when I try to read the paper, I only see a white screen that says Mercury News. I’ve tried turning off my iPad and turning it back on but it doesn’t seem to fix the issue. I’ve also removed the app from the device and reloaded it and I still can’t get the newspaper.
It’s very frustrating to pay for the paper but not be able to read anything.
It’s very frustrating to pay for the paper but not be able to read anything.
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Clearing Ads
I really hate that clearing (clicking the “x”) on the ads that randomly pop up results in the app jumping back to Page 1. And given that I am a paid Mercury news subscriber, why am I having to deal with these stupid ads anyway?
Improved?
The earlier version was far better than this new improved version. Access to a network is required to read the paper whereas the earlier version downloaded the entire paper allowing it to be read offline. When articles are read one cannot go directly from one sections articles to the next sections articles. Too many quirks to be enhanced. Give me back the earlier version please.
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Unable to log in and access content
I am a subscriber, but I am unable to log in and access the content I am paying for.
