Scroll shudder
I loved the Tortoise app and branding so was excited to see what would be adopted once the Observer took ownership. There is one inescapable problem - the shuddering scroll. I'm running the latest OS on an Apple iPhone13 pro and this doesn't happen on any of my other apps. When I select the "reduce motion" toggle in settings I've noticed it remedied the problem but impairs the user experience for all other apps and interactions on my phone. Which makes me think the app scripts are buggy. Real shame as I can't enjoy the content at all. I'm not going to toggle the setting every time I want to use the app...
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Response from developer
Hi - Thanks for the review. The scrolling problem was a temporary issue that we've now fixed but sorry for any disruption to your reading experience. Please give it another try and let us know on subscribers@observer.co.uk if you're still seeing any problems. Thank you!
Lovely app from the wonderful newspaper, and great app support when needed.
I’m loving this app which is well set out and very easy to use. A great addition to the brilliant Sunday printed paper. I use the iPhone app, and have discovered the iPad version works fine on my Apple silicon MacBook even though it is not verified for macOS.
I had great support when I first loaded the iPhone app and it was failing to load news articles, podcasts or puzzles from the headline tiles. This was resolved by ensuring In-App purchases is set to Allow in iOS settings which is a small glitch I have reported.
The support page link in the app store gives a page not found error but the subscribers support email address is well monitored and prompt to respond.
I had great support when I first loaded the iPhone app and it was failing to load news articles, podcasts or puzzles from the headline tiles. This was resolved by ensuring In-App purchases is set to Allow in iOS settings which is a small glitch I have reported.
The support page link in the app store gives a page not found error but the subscribers support email address is well monitored and prompt to respond.
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Just a terrible app
This app has me on the verge of cancelling my description. This Sunday like many others I am presented with articles that consist of jumbled words, phantom letters and the repetition of text. One supplement that looks like it’s been poorly scanned into the app and another that won’t open. Given that print readership must be minimal it is frustrating that the paper is not designed for or fully taking advantage of the tablets most of us are using.
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Crossword and support issues
Sorry to report like this but the support link on the App Store page goes to a ‘Page not found’
Since the last update when you go to the Everyman crossword on my iPhone to resume a puzzle that you have started earlier the resume button is off the bottom of the screen and not accessible.
Also: I have the app on my phone and iPad. It saves puzzle progress on one device, why not both when I am signed into the same account?
Since the last update when you go to the Everyman crossword on my iPhone to resume a puzzle that you have started earlier the resume button is off the bottom of the screen and not accessible.
Also: I have the app on my phone and iPad. It saves puzzle progress on one device, why not both when I am signed into the same account?
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IPhone app not currently working for me but great app support working hard to resolve
I’ve upgraded to 3 stars because I am getting great and prompt support from the Observer app team who I hope will resolve things and get me to 5 stars.
My issue is I cannot load news articles, podcasts or puzzles - the links from the headline tiles just give a blank page with a spinning loading wheel. I’ve tried reinstalling and changing my subscription password. The PDF of the printed copy is working fine. Very strange. IPhone 17 Pro Max with iOS 26.4.2.
The support page link in the app store gives a page not found error but the subscribers support email address is well monitored and prompt to respond.
My issue is I cannot load news articles, podcasts or puzzles - the links from the headline tiles just give a blank page with a spinning loading wheel. I’ve tried reinstalling and changing my subscription password. The PDF of the printed copy is working fine. Very strange. IPhone 17 Pro Max with iOS 26.4.2.
The support page link in the app store gives a page not found error but the subscribers support email address is well monitored and prompt to respond.
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