Used to be good, non biased news
Great app.
Share your guidance please
Terrible v slow & laggy
Great when it works
The fact that customer support is only available during UK office hours is ridiculous when it’s an international paper…
Response from developer
Thank you for your feedback. We're sorry to hear you've experienced repeated logouts and subscription access issues. We also understand your concerns regarding support availability. If you're still affected, please contact us via Live Chat or email care@thetimes.com with your username, device details and app version so we can investigate further.
Terrible UX
It’s obviously too easy to include an “X” button to just close the promotional dialog: today, the thing that has made me cancel my subscription and delete the app was a dialog box that I had to “rub to reveal your gift”. I got halfway through “rubbing it” and realised I had better things to do with my life than pander to this nonsense.
I am actually insulted that the Times thinks I’ve for the time to sit here playing games when I’m trying to quickly catch up with the latest news.
Times: I hope your app tanks. I hope your newspaper tanks. Goodbye, good riddance, and good luck.
Rubbish
Too much wrong, ads, censorship, loss of privacy
Arrogant editors decide when to turn off user comments on some articles. I really really hate that feature and is censorship. Also comments don’t navigate properly within the app, sending users to website which doesn’t store log in details.
—- Also they have just stopped commemts Using an alias. I don’t think people should have to give real names especially if topics are controversial or the user has an unusual name meaning it’s clear who’s posting. I am annoyed because comments are turned off for some articles deemed by the sole opinion of the editors to not warrant them. It is not for the editors to censor in the way. They also block comments that don’t meet their criteria, which includes quite ordinary statements. I find this wholly inappropriate. There is no feedback loop to complain about this. Also, it is very annoying that the iPad app does not allow or integrate with reader comments. Journalism is generally ok , however sometimes obvious questions are not answered or considered.
Response from developer
I am sorry to read your review, we are keen to speak to you directly regarding this issue. Please do get in touch with us via a channel that suits you, mentioning app store, so we can resolve this for you at thetimes.co.uk/help
Awful experience on iPad
Do not sign up for 1£ trial
Response from developer
Thank you for your feedback. We understand that calling to cancel may feel inconvenient, but it is part of our policy to ensure security and proper handling of subscription changes. Please email us at care@thetimes.com for assistance, and our team will guide you through the process or arrange a call to complete the cancellation or subscription update.
Impossible to sign in
Response from developer
Thank you for your feedback. We're delighted to hear you're enjoying our content. We also appreciate your comments regarding the app experience, as reader feedback helps us continue improving the service and overall experience for all subscribers.
No longer lets me log in
Getting better
Experience is slow and so frustrating
They must do better. I keep subscribing to have a newspaper; but I’m close to saying enough is enough.
UAT login?!?
Comments error
Response from developer
Thank you for your feedback. To help us assist you further, please email care@thetimes.com with your full name, CPN, a description of the issue, your device and app details, if possible, please include a screen recording showing what happens before and after going offline. A customer care adviser will respond within 48 hours.
Can no longer download offline
App keeps crashing
Pretty poor app
If you want an interactive experience, however, prepare to be disappointed:
I regularly get signed out for no reason. Posting a comment will often result in a completely random allocation of where it appears, making many comments sections nonsensical. Replies to comments very often appear as stand alone new posts.
The recommend function crashes multiple times on any given day.
Comments sections for some articles are just tagged onto those for a preceding relevant article. This just makes the whole thing unreadable.
The app seems to have an extremely annoying autofill/predictive text kind of function regardless of whether or not you have that function activated on your phone/tablet. It leads to multiple gobbledygook comments. The word “of” will invariably appear as “off”. Anything ending with an “ing” will almost inevitably end up as an “inging”. These are minor things I know but still very annoying if you’re old fashioned and like to make grammatical sense.
Disappointed
Response from developer
Thank you for your feedback. To help us assist you further, please email care@thetimes.com with your full name, CPN, a description of the issue, your device and app details, if possible, please include a screen recording showing what happens before and after going offline. A customer care adviser will respond within 48 hours.
