The Times User Reviews

Customer Experience

Positive experience6.8% of reviews
Neutral16.7% of reviews
Negative experience76.5% of reviews

~ Based on 324 written reviews from the US App Store.

What users say

Is The Times Safe?

The Times: UK & World News has mixed safety signals based on user ratings. AppsHunter Safety Score for The Times is 50/100.

This assessment is based on 32 user ratings, with an App Store average of 1.9/5.

Safety Analysis

21.9% of ratings point to a safe experience
3.1% of ratings suggest some concerns
75.0% of ratings point to a risky experience

~ Based on 32 App Store ratings for The Times.

Is The Times Legit?

The Times: UK & World News appears to be a legitimate app. AppsHunter Legitimacy Score for The Times is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Comments error

Comments don’t load

Response from developer

Thank you for your feedback. To help us assist you further, please email care@thetimes.com with your full name, CPN, a description of the issue, your device and app details, if possible, please include a screen recording showing what happens before and after going offline. A customer care adviser will respond within 48 hours.

Disappointed

I should’ve read the reviews before subscribing. No access to any articles. No help at all from The Times “support” or Apple. If you enjoy spending money on apps that are functionally useless, I cannot recommend this one highly enough.

Response from developer

Thank you for your feedback. To help us assist you further, please email care@thetimes.com with your full name, CPN, a description of the issue, your device and app details, if possible, please include a screen recording showing what happens before and after going offline. A customer care adviser will respond within 48 hours.

Buggy

Persistently unable to login despite several password resets

Response from developer

Thank you for your feedback. To help us assist you further, please email care@thetimes.com with your full name, CPN, a description of the issue, your device and app details, if possible please include a screen recording showing what happens before and after going offline. A customer care adviser will respond within 48 hours.

Scam

Impossible to unsubscribe without getting through customer service that purposedly takes hours of irrelevant questions prior to unsubscribing you

Response from developer

Thank you for getting in touch and sharing your frustration regarding cancellation. We understand that having to call to cancel can feel inconvenient. At present, we ask customers to contact us by phone so we can ensure cancellations are handled promptly and correctly, and that any questions are dealt with straight away. We do appreciate your feedback, and it has been shared with the relevant teams, as expanding self‑service options within the app is something we know our customers value.

Won’t let you login

The recent update stopped you from being able to like comments. The latest logs you out the moment you login

Freezing, log-in issues

Always freezing and crashing between pages, but now I can’t log in, when I try to, the log in box comes up again and again. Please sort it!

Comments won't load at all

Utter rubbish. For several days, none of the comments are loading. Shows an error

Cancellation Scam

Subscribing is effortless but, you have to call in to cancel. Creating this friction is not user friendly and aimed to squeeze the most out of subscription fees in my opinion. Horrific.

Overheating

Ram packed with adverts that slow down your phone and cause it to overheat (even though you’ve paid for a subscription). Have now removed it and just read articles through chrome

Avoid

They make it as difficult as possible to cancel. Avoid avoid avoid

Mobile site

Every news article on the mobile app says “View online - This article will display on the web”

Glitchy & freezes

The content and layout options are great but this app is so glitchy now and I’ve used to for years! I cannot scroll through an article on my iPhone without it freezing, my phone heating up & then randomly redirecting to adverts I hadn’t clicked on. I’m close to cancelling my subscription.

Buggy

Using the iphone app. Constantly opens my browser to take me to advertising pages, despite me not tapping on an ad. Buggy and slow, frequently crashing or freezing. When commenting, there’s some sort of predictive text that automatically tries to finish my words for me (not apple’s predictive text). Awful experience. Tech team need to sort this out or they will lose subscribers in droves.
Show more

Was OK this morning but not this evening

The Times wants me to update using an older version but the process takes me round in circles. What do I do next?

Buggy app

I can see that I am not the only one who has these issues. I don’t understand why the web developers don’t fix them (I) when writing comments the predictive text adds extra letters and suffixes. I’ve seen dozens of complaints online yet no fix. This started a couple of months ago when there was a big ToL ‘upgrade’ (ii) the app keeps on randomly opening an advertising browser called static.reads.tv. This happens every few minutes. This also started around the same time. App Developers - please fix these issues. They are ruining the experience.
Show more

Adverts

Fix the bloody redirects to adverts.

Forced redirection to ads is still happening.

static.reads.tv is the redirection despite updating and deleting the app. Long time Subscriber but very disappointed by this.

Freeze, overheat, crash

Recent updates seem to have caused issues. Navigation between pages is unreliable (you swipe to the next and end up where you started), my iPad runs hot, and interactive features like quizzes frequently cause a crash.

Cheap nasty app

Hopeless app I expect way better than this from the Times

Worst app on my phone

Something has changed recently, with major consequences. The performance of the app is horrible: my phone overheats, scrolling through articles lags constantly, media is basically not useable. There’s also a new bug which keeps redirecting to browser ads for no reason. It is a really, really poor product considering the price of a digital subscription.
Show more