Best ever password manager
I have been using this manager for a quite few years now and it is the best. I have tried several other well known managers and they honestly were not as good. Had a slight hitch using one feature a few days ago, the response was within 24 hours and fixed the problem (my error not the app). Totally satisfied with and unreservedly recommend The Vault.
Show more
Major New Bug
After many years of excellent use, I am now experiencing a major bug. The Vault is repeatedly disappearing immediately after I enter my passcode. It’s happened many times already - after every attempt. Powering my iPhone 16 off and on did not fix the problem. Upgrading from iOS 26.2 to iOS 26.3 also did not fix the problem. Please fix this as soon as possible as I have a lot of important information that I cannot now access - but urgently need to.
Show more
Response from developer
Hi, please contact support via email and we’ll help you resolve the issue: support at TheVault-app dot com
Now Crashes on Phone
The Vault for years was my go-to place for easily, on my iPhone and iPad, keeping up with numbers, passwords, codes and other important bits of information. The app has many helpful features.
Now, the app crashes on my phone, upon entry of the PIN. Fortunately it still works on the iPad. Unfortunately I can’t easily carry the big iPad everywhere. If this is not resolved, I will have to migrate. The developer website does not have a contact link, hence this review.
Now, the app crashes on my phone, upon entry of the PIN. Fortunately it still works on the iPad. Unfortunately I can’t easily carry the big iPad everywhere. If this is not resolved, I will have to migrate. The developer website does not have a contact link, hence this review.
Show more
Unreliable App
Lost all my information and it won’t allow me to log back in.
Poor
The app keeps crashing and I have sent numerous emails but have never received a response. All of my information keeps getting lost.
excellent customer service
They responded in less than 24 hours when I had the first and only problem I have ever had with The Vault, and they had a solution. I believe this is the safest way to store private information and I have used The Vault for about 15 years now.
Great App and great support
Great app that I have used for many years. Even more impressive is their tech support in the rare event I needed assistance. So fast and so helpful.
Recommended.
I've used The Vault for some years now, and found it excellent. Recently I had an issue: emailed support, and got reply within 24 hours with a detailed resolution. So good service as well as good product.
Versatile, easy to use, second to none support
This app is brilliant for storing confidential info like passwords, notes, and other content. I use it for writing practitioner notes that I want to keep secure and available across all my devices. After some difficulty on my part with syncing, the Vault team gave me advice and guidance that was incredible - prompt, polite, and useful. These guys are expert at what they do, know their product inside and out, and will get you going with the app in a jiffy. Highly recommended app for its functionality and highly recommended experience with actual humans that can actually help you. A pleasure all round!
Show more
Most Useful App plus great support
I tell all my friends using an iPhone that this is the most useful app they can get. I have used it for years and have over a hundred passwords stored. I access it several times per week to check out what my passwords or other account information is. Just last week I could not get into my account. After contacting their customer support I got a response within hours with detailed instructions on what to do. The good news is that I am now back to using the Vault. Be sure to do secure backup, it saved all my information.
Show more
BEST Password App Ever
I have been using The Vault for well over 10yrs and I absolutely love it. It is cost effective, one time charges only… easy to use and understand, and if you need tech support it’s a quick email with a speedy response with easy to follow instructions. I have recommended to many of my friends and they all love it!!! HIGHLY RECOMMEND.
Show more
Time to dump this liability
This app worked for a few years but recently it has crashed five times and each time I’ve lost content. You can’t do backups every five minutes. No more. Time to flush it.
Excellent Support
After upgrading to iOS 26.2 my Vault failed to load and I contacted The Vault team for support. They made a suggestion, which didn’t work and they came back with a series of steps. The steps were performed initially on my iPad and voila! I then executed the same steps on my iPhone which was a bit more challenging, due to the vault defaulting to apple files and not Dropbox. Good thing the vault covered this little mishap. I followed the alternative and was able to opened my backup file in Dropbox using The Vault. All devices corrected and I was successful in enabling secure link. A big thank you to The Vault team. Awesome work guys.
Show more
Software Bug
Your latest update has caused a problem when opening apple folders files! ‘ securing documents & data not activated’ please fix asap
GOAT!
My Personal Security for the Las 13 Years!
I’ve been your customer for many years (12-13?) and I’ve found that this is the most functional daily app I’ve ever used. When I had one syncing issue. your tech support was there in hours to help me find an idiosyncratic cause or the problem. I was back in operation by the end of the day.
The app has become the nerve center of all my confidencial information. Health, home management, finance, legal, it doesn’t matter. I got it covered.
My only pain was not caused by you.
Dropbox changed their fee schedule, but you kindly explained your security reasons for not changing your format, and I fully understand. Integrity of the security is un-impeachable.
Yay to you!
I’ve been your customer for many years (12-13?) and I’ve found that this is the most functional daily app I’ve ever used. When I had one syncing issue. your tech support was there in hours to help me find an idiosyncratic cause or the problem. I was back in operation by the end of the day.
The app has become the nerve center of all my confidencial information. Health, home management, finance, legal, it doesn’t matter. I got it covered.
My only pain was not caused by you.
Dropbox changed their fee schedule, but you kindly explained your security reasons for not changing your format, and I fully understand. Integrity of the security is un-impeachable.
Yay to you!
Show more
Not working on my iPhone 16 pro. I have the app and used it for many years and now it stopped load
Please help me fix it
Excellent for years but OS26.0.1!!!
Used The Vault for years but serious difficulty after installing OS26.0.1 on my iPad. All data gone. Have to delete app and reinstall. Then "purchase" secure update and use original password. Update data and there it all is...until I next use The Vault and all data again gone.
Response from developer
Hi Scott You hopefully discovered this already, but we never add features or functionality without giving users the options to fine tune or disable it. Same with background. Many users requested this - but we know not all users are the same. So this options too can be disabled or the background changed. We can help if you contact us via email: support at TheVault-app dot com
Room for improvement
Every time Apple update to a new IOS all my password data disappears in the app on y iphone. Every time. To resolve this you delete the app. Then download it afresh. Then (under great stress/tension) restore your data from Dropbox and pray it restores. Whilst not particularly difficult a process it’s very very annoying. No other app I use falls over on an IOS update. The developers need to resolve this continuing issue.
Show more
Response from developer
Hi Please contact us directly via email and we’ll help you out: support at TheVault-app dot com
Now have problems
This app has been great but just recently it won’t open and just reverts to Home Screen. Have deleted and re installed and same issue. Shame as so good to store secure information. Maybe it’s the new iOS update
What happened?
I have used this app for years and talked it up to anyone that was looking. But something changed in 2024. I have had to reinstall it several times on my devices. At present I have lost some entries. And the pics don’t come back in each time.
Again, what happened?
Again, what happened?
