Terrible
Hyperlink lure to profits
DEVELOPER RESPONSE IS FALSE. While you can navigate via the table of contents to sections of the commentary, clicking on any TRCP or TRE reference is linked ONLY to online access and NOT to the Proview Appendices for these rules. To make matters worse, while the hard copy book has all rules in the Appendices, the mobile app does not and the only way to access each rule with the appendix is to go to the beginning of the rules in the appendix via the Table of Contents, then manually scroll through each page one by one. Try accessing Rule 192 this way, it takes forever! It makes use of reference to the rules worthless.
Bottom line, Westlaw (Thomson Reuters) is terrible company that scams its subscribers into these O'Connors Proview subscriptions by not providing any examples or trial period. Why not? Because they know no one will subscribe to it bc of its poor functionality.
Westlaw continues to bill me for this garbage and has made no attempts to resolve these problems. I will tell every lawyer I know how terrible this app is. It will be my goal to prevent any others from making the same mistake, unless and until Westlaw resolves these problems, and puts a decent customer experience over their own greed.
Finally, in their Response to this review, they provide a link for further communication - haha, it does not work! Westlaw Developers are clueless. Either they don’t try their own product and links or they are part of the problem and the scam. This borders fraud. I’m not a class action attorney, but perhaps a class action should be brought.
Response from developer
Thank you for reporting this issue. Our development team is investigating linking changes within the O'Connors eBook. Please fill out this form if you would like us to contact you with updates on our progress: https://form.jotform.com/proview/feedback To update: There are internal links within the O'Connors eBook on ProView. Please see the links in the appendix contents credits to link to the commentary discussing the rule. The link will take you to the chapter level within the O'Connors title and you can navigate the table of contents on the left side of your title view in ProView for the specific section number. I you have any questions or would like to discuss this in more detail, please fill out the jotform feedback form listed in the previous response so we can contact you.
YET AGAIN. Deleted and reinstalled. For naught.
Did the developers NOT READ MY REVIEW?? Highlighted the part where I did that already and did it yet again ....waste. Of. Time. My time.
I have never been get this app to work consistently for the entire time I have subscribed to the Ritter Group practice guides(about a year or more). ****Removed, reinstalled******, stood on my head, summoned the spirits from the sixth level of purgatory, spent HOURS on the phone with head-scratching CSRs and engineers who are completely dumbfounded at the fact that it crashes on opening. All. The. Time.
The volumes aren’t cheap, and access SHOULD be ideal on an iPad. But no.
Will not be renewing
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
Useless
Response from developer
Dear Customer, We're sorry you're frustrated and would like to connect you with our product team. Please complete this form: https://form.jotform.com/proview/feedback so we can contact you. Thank you.
DO NOT WASTE YOUR TIME & MONEY 8/13/2019
However DO NOT WASTE YOUR TIME AND MONEY on this app until the software issue is finally fixed. Years ago the app worked great until the updates. Each update has done nothing. I just reinstalled the app, just to check if the latest update worked and still the same. This time app crashes after a few seconds. Tech support is no help. Tech support will do an update then say everything works, but really they have no clue how to patch the code. The app needs to be scraped and recoded.
FIX THE BUG PLEASE!!!!!!! PATCH NOW PLEASE!!!!
Proview online or on your PC is awesome! The app is a nightmare.
Useless
Great app!
Especially appreciate the ability to download my content for offline use.
Thank you!
Crashing after the update
Response from developer
Dear customer, we have published a fix. If you update the App, the problem will disappear. Thanks for your help.
Won't work.
So, Thomson Reuters managed to ignore this review for so long that I forgot when I wrote it. I had no contact with the developer or anyone from customer service in the interim until they wanted a star so the sent me an email. Classic. Customer Service, Thomson, is supposed to be about the customer. You just completely ignored me until you wanted something. That’s not customer service. That’s being self absorbed and self-centered.
Like others, I can't log in using one pass. App keeps telling me "unsuccessful" over and over again.
It is better to make sure your app works well before rolling it out. You just wasted an hour of my time and done more harm than good.
Version 4.0.0 continues the “Crash Happy” tradition
FIX IT DAMNIT! I have clients depending on me NOW, not next week or next month, but today, Feb. 21, 2018!
Yes! Thank all that is good in the universe, my ProView is back to working! Thank you TR, but next time don’t use me as a beta tester, verify an update actually works before releasing it!
Response from developer
We apologize for the frustrating experience you’ve had with the ProView app. We have already published an update of ProView where this issue has been fixed. Thank you so much for your support and use of ProView.
You MUST erase the old App & ADD the new Version
It works now ... although I had to waste a 1/2 hour of my day to figure this out & my app hasn’t work since I updated last week.
Given that we pay as much as we do for this app, you’d think these folks would at least give us a heads up.
Response from developer
Dear customer, we have published a fix. If you update the App, the problem will disappear. Thanks for your help.
App no longer opens
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
Does not work
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
Update crashes
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
Keeps Crashing, can’t access paid content
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
Crash after crash
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
Crash Happy
Waste of time and money.
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
Not User Friendly
The main problems I see are no full screen option available to view a selection. The side panels take up almost half the usable screen. This is the biggest problem on the iPad.
The selection that is visible is a swipe screen from left to right instead or an easier and faster scrolling up and down. With swiping if you finger goes too far to the right side margin, you will open split view. Zooming in on a page then gives you a lot more pages to swipe through.
Also, swiping removes the ability to jump to the top or bottom of a document that is a standard feature on iOS apps.
Search is not intuitive and the results are not always what you want or are looking for.
There is no way to delete or hide older publications from the table of contents again resulting in a complete waste of space.
It doesn't seem as if the designers of this app actually try to use the app in a real world setting. If they tried they would see how poorly designed it is.
If this app is not improved by the time my next renewal is due, it will be cancellation time.
Response from developer
Dear customer, we are sorry to hear you had this experience with the App. Please, if you could uninstall the App and re-install it again, the App will work. Thank you so much for your help. Best regards.
