App didn’t work, company couldn’t fix it
I am sad that this app didn’t work out for me, as I really liked it in the ten minutes when the app worked for me. However, when I made a small change, it completely stopped working. I sent messages to the company and never heard back. I called their support line multiple times. They were all very nice, but no one had a clue what to do. One person told me that I had the wrong number because they didn’t make that app. They had me delete and re install the app three times, even though I told them I’d already tried it. They cut me off by mistake. They told me multiple times that they’d connect me to tech support and never did. They were also very clear that tech support wouldn’t call me. After over an hour, I told them I had to leave, and she wouldn’t let me off the line, telling me she’d connect me to tech support, which didn’t happen. The company either needs to stop making the app or commit to supporting it.
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Response from developer
We are incredibly sorry for this experience. Hearing that a rep said we don't make the app is alarming and we want to investigate this immediately. You deserve proper support, not a run-around. Please call us at 833-552-2123 and ask to speak with a supervisor so we can finally resolve this for you.
Too hard to use
Too confusing to set up, and if you’re using it at an event, then want to stop being in do-not-disturb for a moment to take a picture, it’s impossible. I’m going back to using just the app time limits I set up in my phone. I suppose this would work for some people, but not me.
Response from developer
Hello, we are sorry to hear about this. Please feel free to email us at thrivesupport@aura.com so that we may go over additional details and information to further assist you.
Less time on brain numbing apps
I spend way too much time on social media and news apps and wanted to cut down. This makes it super easy to do. I use it to stop me from checking news right before bedtime so I don’t get riled up from all the crazy news of the world…
Response from developer
So happy to hear you're thriving! Thanks for the awesome review!
Improving My Focus
Thrive has been super helpful in preventing distraction, especially on social media. The app is quick to set up, and I can tailor it to my needs.
Response from developer
Woohoo! Thanks for the love! So glad you're enjoying Thrive and getting that balance back.
Helping me break bad habits
I didn’t realize how much of my day was eaten up by little distractions until I started using Thrive. Setting routines and limiting certain apps has made a big difference, even in just a few days.
Response from developer
Awesome! Our aim is to help you focus in a world full of distractions. Thanks for the review!
