Best Ticketing Software
I have been using Thrivedesk for over a year. Never any problems. Their support is quick and friendly. Highly recommend.
Not good
Just use it in your mobile browser and save yourself the frustration
Free
About
Manage customer support and sales inquiries on the go with a shared inbox. Features include instant replies, conversation tagging, and internal notes for seamless team collaboration. Improve response times and customer experience directly from your mobile device.
✓Shared Inbox for team access
✓Instant saved replies (canned responses)
✓Conversation tagging and assignment
✓Internal notes for team collaboration
✓Live chat integration
✓Spam filtering and auto BCC
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What's New in ThriveDesk
3.3.0
July 13, 2026
What's New? - Fixed formatting: Your message line breaks will now stay exactly how you typed them when replying. Inbox info: You can now see the organization and inbox name directly inside the conversation page. Crash fixes: We fixed the issues causing the app to freeze or crash when you snooze conversations. New navigation: Enjoy a sleeker, modern navigation system featuring clean new icons. Deep linking: Links from emails or browsers will now open directly inside the app.
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FAQ
What devices does ThriveDesk support?
ThriveDesk is available on iPhone, iPad, and iPod. The app is designed for mobile accessibility, allowing customer support teams to manage inquiries on the go.
How often is ThriveDesk updated?
The latest version of ThriveDesk is 3.0.0, last updated on May 3, 2026. While this indicates a recent update, users can expect regular improvements and bug fixes to enhance performance.
What is the user rating for ThriveDesk?
ThriveDesk has a rating of 3.0 stars from 2 ratings. This suggests that while some users find it useful, there may be areas for improvement based on user feedback.
Does ThriveDesk have ads?
No, ThriveDesk does not contain advertisements. As a free application, it focuses on providing a clean user experience without interruptions from ads.
How does ThriveDesk help with sales?
ThriveDesk allows sales teams to respond to leads via live chat directly from their phones. It also integrates sales queries into the shared inbox, enabling seamless follow-up and deal closure without switching platforms.
Can I organize customer conversations with ThriveDesk?
Yes, ThriveDesk allows you to organize conversations using tags. You can also assign conversations to specific team members and add private internal notes for better collaboration and tracking.
What are the key benefits of ThriveDesk's shared inbox?
The shared inbox provides a central hub for all support and sales queries, accessible by all agents. This ensures no query is missed, allows for efficient task assignment, and facilitates quick responses, leading to improved customer experience.
Is ThriveDesk suitable for small businesses?
Yes, ThriveDesk is particularly suitable for e-commerce businesses of all sizes that require constant accessibility and efficient communication. Its design caters to the daily needs of managing customer interactions effectively.
