Great potential, rarely works
Clunky app - needs a lot of refinement
- The log in feature constantly times out, and then sends three notifications that it timed out, after I’m finally able to log in. And it takes no less than 15 seconds to actually get logged in, if it’s going to work.
- There’s no way to “mark as read” all messages in a batch - they have to be opened manually one by one, so I’ve completely given up. For example, I get a notification about what she ate for lunch, but then to mark it as read, I have to go in and open the message, even though I got all the information I needed from the notification.
- I get three notifications for every alert the teacher sends to me. This is beyond annoying.
- But I don’t get a notifications for a direct messages with the teachers, which is actually something important. I have to manually go in to check direct messages.
Overall, it’s almost not worth implementing because there are so many core/basic user experience issues that need to be addressed.
Terrible!
Useful...when it actually works
Makes our life easy - Lot of great features
Communication features between administrators, teachers, and parents are excellent
Lot of useful features
Significant improvement in last few months
School is saving on credit card transactions
Terrible app run by incompetent developers
Response from developer
We apologize that you have had trouble using our app. We are constantly adding more features based on inputs from teachers and parents, as you can see from our version history. Being proactive and engaging with clients is what we like doing, to improve our app continuously. Sometimes, something may go wrong but we fix it quickly. Any industry - whether it is airlines, utilities, retail, technology - have software challenges because it is difficult to account for all user devices or use-cases. We know we are not perfect, but we are trying to get there. That is what we strive for - so constructive criticism is helpful. Please feel free to call us at our office - we would love to engage more with you and have your inputs about how to improve the app further. You can email us at services@sunplusdata.com as well.
Difficult app to use
When signing my son in and out the app requires you to press on his class icon multiple times and will only open about 70% of the time. On the days I can’t sign my son in or out his teachers have to do it on their end.
There is no way to differentiate between the days other than looking at the date and time-other apps similar to this have some type of differentiation (ie a bold line with the date, different colors for the days of the week, a daily report).
Today my app has told me I have to update it, yet every time I go to the App Store the update is still loading.
It is very frustrating as a working mom to want updates on your child at daycare but the medium used for that communication is not dependable and not user friendly.
Response from developer
Thank you for the detailed review. We had a new update on Friday that already addressed a number of concerns (App crashing on certain Apple devices/iOS versions; Badge count; Read/Unread on Updates/More page) that you highlighted in your review. We hope you were able to connect to the Appstore to download the latest update. The check-in/out feature was developed after inputs from a large focus group of Administrators about how they would like that feature to be implemented. We will review it again with our design team. We value your inputs - please send us a screenshot at services@sunplusdata.com, if you experience any more issues, as well as suggestions for improving our App.
Good ideas poorly implemented
Seems like problems were corrected
Response from developer
Thank you for your review. When the system crashes, please send us the screen shot to services@sunplusdata.com that will help our developers to debug the problem. For the updates which you are not able to receive, please contact the school administrator or call us. We will provide a solution. We believe in and will work on the Continuous Improvement Process
Not user friendly
-On the home screen, if you click to view the activity and mark it as read, then close the activity....Once you click the ‘More’ button, all of your previous actions are cancelled and you have to re-open each activity again to mark them as read.
-not comparable with Android devices
They were falsely advertising their current client list on their marketing materials.
My sons school picked this app with no user testing and understanding of software programs. The monthly maintenance fee is expensive. You can call the customer service number and no one ever answers.
Poor quality and service.
Response from developer
We apologize for the inconvenience. We will address this review with our customer service team and with our developers. We kindly request you to send a screen shot when the system crashes next time to services@sunplusdata.com and also of any other problems. We will address it immediately. We do not charge any maintenance fees for teachers or parents. If you believe that we are falsely advertising our current client list, please call us, and we will be more than happy to share our information with you.
Useful but crashes constantly
Response from developer
We apologize for the inconvenience. The school drop down does not list the schools when there is no connectivity (either through data carries or WiFi) as the App cannot communicate to our app to get the list of schools. Thank you for review. We believe in the Continuous Improvement Process We have released a new version with more feature. Please send us an email to services@sunplusdata.com with your input.
