Constantly Freezes
This app sucks. It constantly freezes and doesn’t allow me to order anything. I can’t even use my pending points anymore cause it doesn’t let me click to use them. It’s been this way since the new update and it’s clear the company doesn’t care to try and fix it.
Comically
Downloaded the app. Deleted after 8 seconds…don’t make the same mistake. Fire the developers bro, just awful.
Updated App is Horrendous
Why on earth they decided to re-develop this app is beyond me. It was perfectly functional, borderline sleek. This version is worse in literally single measurable category. It’s essentially just a shell for the mobile Safari website, and the only function the app serves is to make the Safari version slower and clunkier. There is literally not a single area in which this current app is better than the previous version. It’s borderline unusable. Just use the mobile browser.
The only explanation I can come up with as to why this app exists is that some C-suite person’s nephew desperately wanted to develop a new version of the app, the guy has zero education in app design, and like violently rejects criticism.
The only explanation I can come up with as to why this app exists is that some C-suite person’s nephew desperately wanted to develop a new version of the app, the guy has zero education in app design, and like violently rejects criticism.
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Update
The app is very sluggish and needs an update expeditiously
Slows phone down
Will slow your phone down like crazy in the app, unusable
Foodie
This is not an upgrade It’s more like downgrade
App for 1900s
Fire your software dev team. Even a five-year-old can design apps these days. So bad I can’t even write this review any further.
Hate the update
I still don’t understand why a company would take a perfectly good app and ruin it😭
Great app
It is easy to use and manage! Quick order and rewards!
New App Is GARBAGE
The food is great, the app used to be great.
The update is quite possibly the worst downgrade in customer experience I’ve ever seen.
The update is quite possibly the worst downgrade in customer experience I’ve ever seen.
Not good
The new app is trash, might as well order in the browser since it opens up an embedded browser window anyway.
Why change?
It used to be fantastic. Used it all the time. Everything is different now and it’s much less user friendly.
Unusable App
Can’t order… can’t redeem rewards…. waste of time
Updated App Borderline Unusable
I like the food at Tin Drum, and I used to order multiple tines a week—the new app update is one of the worst updates I’ve ever seen. It’s slow, clunky, and forces me to open an out-of-app web browser that loads at the pace of a dying snail to even look at the menu or order.
The rewards you “redeem” never actually show up on the checkout page in the browser, meaning you’ll begin to place an order, spend 10 minutes navigating the new digital labyrinth, and then realize the points won’t apply (for no discernible reason). I’ve contacted support for issues before and gotten no reply.
I’ve lost count of the times I’ve opened the app to try to order only to give up and just order from the place next door. This genuinely might be the last straw for me.
The rewards you “redeem” never actually show up on the checkout page in the browser, meaning you’ll begin to place an order, spend 10 minutes navigating the new digital labyrinth, and then realize the points won’t apply (for no discernible reason). I’ve contacted support for issues before and gotten no reply.
I’ve lost count of the times I’ve opened the app to try to order only to give up and just order from the place next door. This genuinely might be the last straw for me.
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I hate it.
I HATE THIS NEW UPDATED APP!! PLEASE CHANGE IT BACK.
Update
This new update make the app so much worse! Can’t even redeem points using receipts anymore I put in a big order an forgot to scan my app, so I figure I could just manually enter the code do get my points but that’s not an option anymore. Way to scam your loyal costumers out of their rewards. I’m definitely cutting back on eating here.
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Bad app update
New app update is slow and experience is not friendly . Also ordering open up on new browser which ask to open app again , while app is already open !
App is Unusable now
The last app worked great. It was perfect. You could save your orders, use your rewards, and it was relatively simple to use. The new update (which changed everything) is not useable. You can’t use your rewards unless you go in store (what’s the purpose then?) and you can’t order on the app. It takes you to the website to order.
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App makeover is terrible!
The older version of wasn’t perfect but it was serviceable and user-fruendly. This new makeover/latesr version is considerably worse though. It’s clunky and ordering just leads you to an in-app browser, which prompts you to open the app. However, you’re already in the app.
Rather just go to the restaurant and order or just order from a different restaurant. It’s the latter more often than not.
Rather just go to the restaurant and order or just order from a different restaurant. It’s the latter more often than not.
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New Update Is Insufferable
The new update is a complete downgrade in almost every sense. UI is now complicated and honestly unusable.
