Some good alpha build ideas in there
…but this software is at best a BETA version.
Keeps crashing
When I press the option to add time some work orders will not allow this and the app stops and crashes. I end up having to close the work order with no time added in. I attempted to use the App Support but I need the login credentials. Does that mean you would rather have a bad review in order to get the issue resolved?
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December 2020 update is junk
Never had an issue until the app updates in December 2020. Now it won’t load on IPad and I cannot sync on my IPhone. I also do not like how the time and date input changed takes longer to close tickets out. Really like it before not so much now
Mediocre
It does the job, sort of. Not like I have a choice this is the system my employer chose. We had it for about 6 years now. The desktop version isn’t too bad. The app is cluttered, clunky and seems to have been designed without concern for the technician but maybe more for the database people & management. It could be better, though I suppose it could be worse also.
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Really needs more development.
I use this in a hospital environment. While our dashboards are built to our needs by onsite staff on the PC side of things, the sidekick app is pressingly difficult to work with day to day. Screen space utilization is poor, and being unable to view different types of work requests in tabs like on PC. With the sheer amount of requests I deal with normally, ‘My Work Requests’ being all that’s available makes quite a mess for me. Filtering and sorting is quite clunky, and not being able to query for requests by assigned user (only time charges) really makes this a non-solution for being on the go.
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