Error the data can’t be read because it’s missing
App sucks I literally got everything filled out all my information one I have a ton thumb gas station not even 5 mile from me and it won’t detect it , and just keeps saying no matter what I do I have all permission on and everything
Response from developer
Thank you for sharing your experience with us. We truly appreciate your feedback and have shared it with our team. If you’d like to provide more details or request a follow-up, we’re here to help feel free to reach out through the app’s FAQ section (under Settings) or visit our website using your mobile browser to chat with us directly.
Doesn’t work
Literally sitting next to the pump and the app says “ERROR The data couldn’t be read because it is missing.” Can’t use the app than what’s the point. It says that message for anything I click on the app
Response from developer
Thanks for letting us know! That error sounds frustrating. Try restarting the app or checking for updates—hopefully that clears it up. If not, support might be able to help! Please feel free to chat with us on the mobile app by visiting Need Help under the menu options or visiting the website using your mobile browser so we can further assist you.
Broken
Doesn’t work anymore
App will not work.
The app will not allow me to start a transaction. It states that something is not in the correct format.
Has stopped working
This use to be a convenient way to gas up at my local Tom Thumb, but since the last update it no longer works. Gives the error - data cannot be read since it is in the wrong format.
App
It says there are no Tom Thumb’s in my area, which is not correct
iPhone login won’t work
Switched from Android Pixel to iPhone 13. Old phone has no problem logging in. iPhone keeps getting login error message that it cannot process request and try again later. Going on 3 months and still won’t log in. Android - works fine.
Stopped working
The first few times I use this app it worked well. Then I had trouble logging in when I needed to use it and the app would just spin. After that, it stopped finding the station even when I was sitting at the pump and nothing I have tried has fixed this. Very frustrating!
Doesn’t work with iPhone 8
I have an iPhone 8 with iOS 14.2 and the app only spins and times out.
Works Great!
So great to be able to use points, get points and pay without getting out your credit card or punching any buttons.
Fuel app
Does not open/work
Won’t Work
I have a IPhone 6 with a version of 12.4, it won’t even open. I have deleted app and reinstalled numerous times still won’t open!! What a waste! Needs fixing!
Won’t open
I have tried resetting phone and uninstalling the app several times. I am using an iPhone 6s Plus with ios12.4. I am unable to get the app to even open.
