Very helpful customer sevice
Well, I got a reply the next morning. They asked for a follow up screen recording, I sent one and the next day I received a detailed response which solved my problem — Use the “X” in the upper right to examine the annotated sheet music and then use the provided “Start” button to try again.
I love the app and their very responsive customer service.
A scam
It’s ok
Good app, needs more free songs
Response from developer
Hi BIGG, thanks for your detailed feedback 😊 We’re happy you overall like tonestro! We understand your wish for more free songs. Besides free songs, tonestro also offers the first lesson for free and the weekly Challenge with 5 freely playable songs, which brings regular variety. 🎶 With Premium, you unlock many more songs, structured lessons, video tutorials, exercises, and interactive feedback on pitch and rhythm. You can also join our weekly Challenge and match with musicians worldwide. tonestro costs only a fraction of a music teacher and is available 24/7/52, so you can practice flexibly whenever it fits your schedule. Our musicians and software specialists work full-time to provide a high-quality learning opportunity, especially for people who do not have easy access to personal lessons. Premium allows us to maintain tonestro, create new content, improve features, and keep developing the app. If you have specific song wishes or more ideas, contact us at support@tonestro.com. Since you overall like tonestro, we’d also be very happy about an upgrade to 5 stars 😊
Good
Charged after cancelling
What the heck
Aula 1
Me gusta
Not free
Misleading
Buns
Bad Programming
Response from developer
Hi GiGilovebunnies, Thanks for your detailed feedback 😊 Subscriptions and payments can be processed through the App Store or Stripe, depending on the option selected. Before any purchase is completed, the price, duration, and payment terms are shown and must be actively confirmed. If you tried to upgrade an existing subscription and several payment attempts or pending charges appeared, we’d like to take a closer look. Please contact us directly at support@tonestro.com and send us your purchase details, User ID, and information about the payment attempts shown. Our team will gladly help you check and clarify the case. 🎶 tonestro offers structured lessons, songs, exercises, and interactive feedback to support you step by step while learning your instrument. Your feedback helps us improve both the app experience and the information shown during the purchase process.
