Torch User Reviews

Name: Torch: Run to Save the World
Rating: 4.5 (113 reviews)

Torch: Run to Save the World

Vi Technologies Incorporated

💪 Health & Fitness

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Disappointed

I was excited to try this app but I can’t get it to connect. I don’t know why it’s not launching. My internet is fine.

JazzyCat123

3 years ago

Lacking

Never updates. Voice annoying. Idea ok but if they are t going todo anything with it, it stinks.

Mjb0123

5 years ago

Response from developer

Thanks for taking the time to share your thoughts on the Torch app. We are so sorry to hear that your recent experience with Torch had been less than ideal; We'll pass it along to our product team and see how we can improve it.

Amazing yet deceitful.

I love this app so much. I was getting bored with runs and this app renewed my love and brought my time up SO much. I also love that I get credit for walking a lot throughout the day. It’s cool to see how many miles I walk at work.

What is truly heartbreaking is that you are not actually racing anyone but yourself. Hey it’s still worth it, but it lets you add real life friends, but it doesn’t actually have you race them. That made me very sad. We were trying to go together (same time, different location) when we realized it’s totally fake. That makes me sad, but I also realize it means you’re only racing yourself and THAT is how my time improved so quickly. I wish I never found out it was a lie.

Nonody Girl

6 years ago

Response from developer

Thanks for taking the time to share your thoughts on the Torch app.We understand that your recent experience with Torch had been less than ideal; we’d like to get to the bottom of this and investigate this issue. Please reach out to us at support@torchrunning.com. We would love to hear more of your experience and work towards a resolution!

Fun idea but the voice is annoying

I like the idea and the function of this app for the most part but I can’t use it anymore because the voice prompts are obnoxiously loud and way too numerous. Please add a way in the app to turn off the voice prompts. They are way louder than my music, and hurt my ears. Also I don’t need to hear when I’m in the lead or loss the lead or 3 reminders that a increase is coming up it’s so annoying. If it was just a quick reminder each time the effort changed and when the battle was done that would be fine but there are way too many right now

Top Rope Review

6 years ago

Response from developer

Thanks for taking the time to share your thoughts on the Torch app. We’re so sorry to read about your recent experience. Torch is designed to help runners or walkers on all levels. We aspire to offer people a personal training session throughout these challenging social distancing Covid times via vocal coaching. We have noted your comments and passed along your request to our product and software development team. As we continue to develop Torch, it's important for us to consider your wants and needs; thus, we appreciate the feedback! We understand that your experience with Torch had been less than ideal; that being said, we would love to be back in touch as soon as we come up with a feature that best suits your preference!

Fake Races

Did a race. I didn’t even move just to see. And guess what. I still won the race by barely moving.

Legendryy

6 years ago

Response from developer

Thanks for taking the time to share your thoughts on the Torch experience. We’re so sorry to read about your recent experience. Torch is designed to help runners or walkers of all levels. We pride ourselves on trying to create a more active world, and we encourage everyone to be a part of the Torch family. As a result, you may be battling opponents of all levels, and in some cases, opponents that are not at the same level as yourself. Having that said, we’d like to get to the bottom of this and investigate this issue. Please reach out to us at support@torchrunning.com. We would love to hear more of your experience and work towards a resolution!

Great concept but seems flawed

I love the concept of this app but seems to be a bad fit if your planning on running fast. Every time I run a race at low effort I seem to get penalized for not slowing down. I ran my fastest race with torch today and received my lowest score to date and lost by my biggest gap, nearly 90.

sparsmayhem

6 years ago

Response from developer

Hi there, thanks for taking the time to share your thoughts. We're sorry to read of your recent experience and would love to discuss this further, so we've sent you an email to follow up. Please check your inbox.

Love this app

After having an issue getting started with the game the developer and I emailed a few times they got the issue resolved. Their response time was amazing and very helpful and now my son and I are enjoying the app very much.

ashleyh2518

6 years ago

Response from developer

Hi Ashley, thanks for taking the time to share your thoughts. We're sorry to read of your recent experience and would love to discuss this further. We’d like to get to the bottom of this and work towards a resolution, so we've sent you an email to follow up. Please check your inbox.

Disappointing

This app seems like a fun concept and I was looking forward to participating with my husband, but unfortunately I can’t participate because I’m too fat??!! I entered my height and weight and the app stated I needed to select “more realistic values.” I tried entering one pound less on my weight, thinking the auto fill from my apple health may have messed it up but it continued to say my values were unrealistic. I lowered my weight one hundred pounds and it let me register. I guess that fat people can’t run or walk in Torch’s eyes. By the way, I do run and I am active... this needs to be fixed.

Kristen2014

6 years ago

Response from developer

Thank you for taking the time to review Torch. Feedback is at the heart of everything we do. We’re so sorry to read about your recent experience. Unfortunately, we've had a glitch in our system. We're so sorry about that! The glitch is now fixed. We pride ourselves on trying to create a more active world and we encourage everyone to be a part of the Torch experience. We want to make sure that the onboarding process is performing as intended and this doesn’t seem to be the case so we'll be following up via Facebook inbox to discuss this further. Speak soon!

Motivates and fun

The app has you run a virtual race against someone else who is more or less the same level runner as you are. The races are 25 minutes (at least on the first 4 levels) and have you run on low, medium or high effort for varying lengths of time. During the race, there is frequent information over the headset (or speaker) on how your score is against your opponent’s, who leads and by how much. The races finish with a 1-2 minute dash after which you learn if you won. Even if you don’t win that race, the score you gathered is added to your total and once you gathered enough points and enough wins, you level up.

I don’t know if the opponents are real or not and honestly, I don’t care. I enjoy these races, that Heidi who was leading to the very end suddenly fell behind in the last two minutes, or (sigh) when Frank took the well earned win after leading for most of our race. Good game, Frank.

It’s fun.

Also, for many years I was running with the same speed. You could set you clock to me: each kilometer in 7:30. I wanted to break out of that and with this app, I run 6:30kms (of course I’m pretty tired afterwards. I hope over time it gets better).

The support team is responsive (I sent them a few observations and the reply came within two days).
The definition of low, medium and high effort is somewhat vague. You are being told that during medium effort you can carry a conversation with gasping for air, while on high effort you can’t even talk, and that’s it. It’s a good guidance at least and for more accuracy there are watches that measure your pulse for example.
The in-game music is pretty basic, but it can be turned off to listen to your own.
The after-race results aren’t very detailed (I use my watch and its app for these instead).

truevissai

6 years ago

Response from developer

Thank you so much for your comment! If there is anything we can do for you, just let us know at support@torchrunning.com! Have a wonderful day!

Doesn’t work

Every time I open the app it says the resolution is not supported. It’s disappointing because it looks really good.

EJTenn

6 years ago

Response from developer

thank you for this feedback. So sorry to hear of this experience you've had with Torch! Please reach out to us at support@torchrunning.com, we would love to hear more of your experience and work towards a resolution!

Doesn’t work on my device

In the app requirements says specifically that it works on my device however after download and try opening it, it says that my device is not supported.
You really got my expectations super duper high just to say in the end “sorry, but no”.
Such a bummer.

Tzarks

6 years ago

Response from developer

So sorry to hear that your experience with Torch has been less than ideal. Please reach out to us at support@torchrunning.com and a member of our Customer Experience team will be more than happy to help!

Can’t use it.

Despite the information on the app says that it works with my phone, and that it just needs IOS 11.0 to work(and my phone has 13.3.3) when I go to open the app it says my device is not compatible. I was really interested in using this app but I guess I can’t.

maoon2018

6 years ago

Response from developer

Device not supported

I have an iPhone 7 and when I run the app it says s device not supported with the current screen resolution.

TriviaCT

6 years ago

Response from developer

We're so sorry to hear of your experience with Torch. While iPhone 7 is supported by Torch, the Zoomed display mode is not supported, so sorry about that! If you wish to cancel the zoomed display please go to your phone's settings, then go to Display & Brightness and click the View button at the bottom of the screen and toggle to Standart mode. If there is anything we can do for you, just let us know at support@torchrunning.com!

Need to update supported apps

I love my VI headphones and wanted to give this app a try. App Store say this is supported on my SE. But once I opened the app I got a warning that the app does not support phones with my resolution.

W477Y

6 years ago

Response from developer

Hi there, we're so sorry to hear of your experience with Torch. iPhone SE is not supported by Torch at the moment, so sorry about that! We've forwarded your feedback to our developers and we will be sure to update the Apple Store description as soon as possible. Thank you for taking out the time to send us your feedback. If there is anything we can do for you, just let us know at support@torchrunning.com!

I’ve been waiting for this!

Not sure when the last time I felt motivated. I love competing with other people because it motivates me to be fit for my almost a year old baby. This is the only app I know that is different from any I’ve ever used. Love the music and love the coaching. I use it everyday and now am part of the leaderboards. Highly recommend.

Cliff.LOCUS

6 years ago

Love this app

I've been a long time runner but have been out of the saddle for a while. This app has helped me finally get back on track! The competition is very motivating (more than I would have expected) and the coaching keeps it entertaining. I feel great when I win a race and feel just the right amount of bad when I don't... Easy to use so you don't waste time loading or planning when you could be running. Definitely recommend.

aes395

7 years ago

Love this app

I love iPhone games and I love how this app has brought that same fun and competitive spirit to my weekly runs. And it’s free! Highly recommend.

Nc123321

7 years ago

Response from developer

Thanks for the feedback! Glad to hear you're enjoying your experience with the Torch app!

Fun virtual race! 🏃‍♂️

Very engaging! You get matched to someone who runs at your level and the race is on. I don’t consider myself a runner, but I’ll be back tomorrow for another run — I haven’t pushed myself like that in a very long time.

ChrisSturgill

7 years ago

Wow!!! 🙌

When was the last time you really (but really) enjoyed running? This app is mind blowing. It is a totally different experience that anything you’ve ever experienced before with any fitness service. One in, you’re acutely entering a game that let you compete with others from all over the world. The other thing is that you don’t need to be Usain Bolt to play it. The activity or “battle” is 25 minutes and it is about the power you exert. The game automatically find another competitor that has the same power score (Watts per KG) as yours - so it’s a fair fight.
You then need to achieve certain amount of wins and points to qualify for the next level.
Bottom line: you’ve got to give it a try ❤️

Guy Stevens