Not able to download bills
While downloading bill it is always showing not able to download pdf. In web or app.
Many Useful features loaded
Online application and smart meter live consumption features are brilliant 👍🏻
Best Worst Mobile Application - Pathetic
Don’t know what there developer has done but half of the options in app is not working .. why cos launch such applications to public which is of no use and Apple Store don’t review the applications it seems before making live .. never used such an pathetic application that too during present time
Latest Update
What an awful app!! I cannot believe someone allowed this app update to be deployed. I can no longer pay my bill through the app nor can I update any personal information. I wonder who is the CIO that allowed this app update without testing it.
Not Working
After updated the version 5.0.3, application unable to works and getting something went wrong, please try again later. Please do proper testing before rollout updates.
Internal inconsistencies
They might have attempted to make the app better but I shall never be able to find out as it does not allow me to log in.
I have been registered consumer for Torrent power since years- which used an email login and password which is still active on web. Under which I have 3 consumer nos registered.
On the app- there is consumer no based login- which does not allow me log in saying my credentials are invalid- though I am able to login on web.
Trying to create a new account based on consumer no based login- the app says that this number is already registered!!!!!
I have been registered consumer for Torrent power since years- which used an email login and password which is still active on web. Under which I have 3 consumer nos registered.
On the app- there is consumer no based login- which does not allow me log in saying my credentials are invalid- though I am able to login on web.
Trying to create a new account based on consumer no based login- the app says that this number is already registered!!!!!
Show more
Response from developer
Thank you for your feedback regarding mobile App. It's regrettable that the experience didn't meet expectations. We would like the opportunity to talk and investigate your feedback further. Please send us details at connect.ahd@torrentpower.com with the subject line "Mobile App Feedback". We will be glad to resolve your issue. - Team Connect.
Not able to login after update
I’m using this app since we have torrent connection and now after previous update I’m unable to used the app. I have also tried to reset the password but it’s not working at all not sure why it showing error for resetting password.
New application
The new update is worst then the previous one
There are lot of glitches and problems and there is no one responding about this issue from customer service has i tried to report in customer care
There are lot of glitches and problems and there is no one responding about this issue from customer service has i tried to report in customer care
Terrible UI and links don't work
Until last version from home screen we could see whether last bill is paid or not. If unpaid, we could pay from home screen.
Now to know whether bill is paid we have to go through 3-4 screens. Also the link to pay bill hangs.
So they spied a great app with bad app with bad UI buttons that don't work
Now to know whether bill is paid we have to go through 3-4 screens. Also the link to pay bill hangs.
So they spied a great app with bad app with bad UI buttons that don't work
Show more
Response from developer
Thank you for your feedback regarding mobile App. It's regrettable that the experience didn't meet expectations. We would like the opportunity to talk and investigate your feedback further. Please send us details at connect.ahd@torrentpower.com with the subject line "Mobile App Feedback". We will be glad to resolve your issue. - Team Connect.
App not working properly
I am trying to log in for 2 days but every time it says service number not found, even though I am
entering the correct service number.
I tried to change the password using forget password, filled up everything, and clicked on reset password, but it still says service number not found.
entering the correct service number.
I tried to change the password using forget password, filled up everything, and clicked on reset password, but it still says service number not found.
Response from developer
We sincerely regret for the inconvenience caused to you. Please try login into the mobile app now. Please contact us at connect.ahd@torrentpower.com with the subject line "Mobile App Feedback" in case you face any problem. We will certainly resolve it. - Team Connect.
Login issue password change not supported
Forgot password is not working.
App not working and even online payment link not working
Same app not working even while doing payment online also it is working shows error
Very Poor service
Review Against Torrent Power Agra – Attention: Mr. Kamesh Mishra
The experience with Torrent Power Agra has been extremely disappointing due to the lack of response and resolution regarding long-pending complaints. Despite repeated follow-ups and assurances by the survey officer that corrective action would be taken in the next service cycle, the issues remain unresolved, indicating poor accountability on the part of the Agra team.
Field staff and engineers frequently delay attending to complaints, and even after contacting customer care or registering issues online, many consumers find their problems are neither addressed in a timely manner nor taken seriously. Others have faced similar neglect—long wait times for service, unresponsive staff, and a pattern of unresolved faults, leading to significant inconvenience, especially during power outages.
Customers are encouraged to escalate unresolved matters directly to the Consumer Grievance Redressal Forum (CGRF) in Agra, as prolonged delays and lack of action reflect severe deficiencies in service management
The experience with Torrent Power Agra has been extremely disappointing due to the lack of response and resolution regarding long-pending complaints. Despite repeated follow-ups and assurances by the survey officer that corrective action would be taken in the next service cycle, the issues remain unresolved, indicating poor accountability on the part of the Agra team.
Field staff and engineers frequently delay attending to complaints, and even after contacting customer care or registering issues online, many consumers find their problems are neither addressed in a timely manner nor taken seriously. Others have faced similar neglect—long wait times for service, unresponsive staff, and a pattern of unresolved faults, leading to significant inconvenience, especially during power outages.
Customers are encouraged to escalate unresolved matters directly to the Consumer Grievance Redressal Forum (CGRF) in Agra, as prolonged delays and lack of action reflect severe deficiencies in service management
Show more
Response from developer
Thank you for your feedback. It's regrettable that the experience didn't meet expectations. We would like the opportunity to talk and investigate your feedback further. Please send us details at connect.agra@torrentpower.com with the subject line "Mobile App Feedback". We will be glad to resolve your issue. - Team Connect.
App not opening
After the update the app is not opening on iPhone 13
Unable to Launch app
The first time when I downloaded the app it worked but when I am trying to open the app again it is stuck on the loading screen and unable to launch the app. Tried multiple times uninstalling and restating of the app but it doesn’t work.
Perfect app
I’ve been using the Torrent Power app for a while now, and it’s been a very convenient tool for managing my electricity account. The interface is clean and user-friendly, and I can easily check my bill, make payments, and view usage history with just a few taps. I especially appreciate the quick response to complaints and service requests — customer care has been prompt and helpful every time.
The app has improved a lot with recent updates, and I haven’t faced any major issues. PDF bill downloads and real-time notifications are a big plus. It’s great to see a utility provider investing in digital convenience. Highly recommended for all Torrent Power users.
The app has improved a lot with recent updates, and I haven’t faced any major issues. PDF bill downloads and real-time notifications are a big plus. It’s great to see a utility provider investing in digital convenience. Highly recommended for all Torrent Power users.
Show more
It’s not working in Australia
Please consider it is not even open app
with IOS 18.5
I tried to open from last 3 days still not even open
with IOS 18.5
I tried to open from last 3 days still not even open
Poorly designed app
Very difficult to reach desired destination in the app. Repeatedly ’Please enter a valid service number’ keeps on popping up while the service number is shown on left upper corner of the app page, it’s funny and frustrating both. Very poor app. No useful functionality.
Regarding 3 Phase new meter connection
I was applied for new connection 1 month ago, but the service is too slow & not even satisfied!
Pay the amount last week still there response is worst ( survey dept incharge visit the area & tell me by tomorrow all the work done but still no work done. incharge tell we need few permissions after all this happen) I don’t think so it make any sense. “0% satisfaction”
Pay the amount last week still there response is worst ( survey dept incharge visit the area & tell me by tomorrow all the work done but still no work done. incharge tell we need few permissions after all this happen) I don’t think so it make any sense. “0% satisfaction”
Show more
Not open
Not open
