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Disconnect
Impossible to reach
This company seems to be difficult to reach as after a week still haven’t heard anything from them for my business. It is a bummer that’s for sure but unfortunately nothing I can do when they cannot get in contact with customers in an appropriate timeframe. Cannot use the app without having an account. Cannot get an account without a response from reps.
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Buggy
This app is not reliable. Nobody answers their phone. After two hours waiting for tech support an another hour chatting with tech support I was told it is not compatible with latest apple iOS. So what do we do. I guess cross our fingers that they fix it and in the meantime tell people we can’t process EBT. Boo.
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Horrible System
Don’t consider using this app to process EBT payments unless you want to spend insane amounts of hours troubleshooting system and equipment failures. The depth of their support knowledge is practically useless, super slow and the equipment you need to use is horrible. We use this system once a week for about five hours, and our downtime is unacceptable because we consistently have problems with it working properly. We have to troubleshoot the app and equipment every week. Now we are being told that we need a new card reader after less than six months of use. Pure garbage. There has to be a better way because this isn’t it.
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Thanks for the update!
Thanks for resetting the compatibility to work with older devices! Saved our market $$$
Compatibility is NOT correct!
Do NOT update the app unless your device is newer than 12.5.7! The information posted here is incorrect. I updated based on the compatibility listed and now I don’t have a working app.
Such a terrible service
Stay away from this good for nothing app. This is a bad experience and Square inc needs to stop recommending this app to their clients.
Horrible customer service!
Don’t answer the phone or return emails. Haven’t been paid in 3 weeks and can’t get ahold of anyone.
Need support & Bluetooth printer connection
Never reply to customer service request and we are losing customers bc of this
