I signed up for TTRS and haven’t had a problem logging into the web based version. However, I decided to download the app as well, and that is where my problems began. Every time I try to log in, I am greeted with the error: “The data couldn’t be read because it is not in the correct format.” I use the same info from keychain for the web and app, and can log in on the former, but not the latter. Clicking on “trouble logging on,” only sends me an email with instructions on changing my password, which I’ve done several times, to no avail. I finally decided to contact the company for help, explaining my issue to them, and have only received more emails directing me to change my password 🤦🏽♀️ One even went ahead and changed my password for me, which, surprise surprise, worked on the web, but not in the app. So, at this point, the app is dead to me, and I’ll be uninstalling and will just have my kids use the web version. Just wanted anyone else who is having the same problem know that they are not alone and that no help will be forthcoming.
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