Good for online ordering
I used to think I was getting a deal by subscribing to the pass, but now this app is only really helpful for online ordering. The pass doesn’t save you much depending on the prices of the establishment. The rewards points are kind of useless if the store doesn’t configure it well. I have so many points but rarely get to use them because the store doesn’t let you use the points for everything.
Show more
great deal
i use this app when i am in Oakland Chinatown, the Golden Tea is my favorite place and they offer this app.
false advertising
T pass advertises a subscription that gets 2 free drinks a month, when in reality it's only 5 dollars off.
Couldn’t tell what drinks qualify for the reward
It is time consuming to figure out what drinks are eligible for the rewards and the rewards expire very frequently and making you go back and order frequently to really get the benefit of using the app
Not happy with having to reload an amount of their choosing
The app makes you reload an amount of their choosing so you’ll always have a small balance on their app, thereby enticing you to come back to purchase more off their app later. It’s manipulative; I just want to load the required amount for the purchase. Please fix this.
System error and no refund!
The tpass system is fragile and did not get my order sent to the store. I still got charged. Despite my numerous contact with them, they just ignore my refund request and do not even bother replying. I have to delete the app with about 10 dollars in my balance. Shame on them in robbing my money.
It was good until it wasn’t
There was one boba place close by me that accepted T-pass so it was great to use the app to order ahead of time. Unfortunately, that shop closed and the nearest boba shop that accepts T-pass is too far to go to. My issues are 1) I can’t access the funds in my virtual card, 2) I emailed them to cancel the subscription ahead of time to avoid the monthly fee but was still charged, and 3) horrible customer service.
I asked for a refund and the customer service rep basically told me it’s my fault I didn’t cancel the subscription even though I emailed them to cancel the subscription. At no point did anyone respond to my email and when I called the person texted me was so rude. They said they would look into refunding me but never did. Don’t use this place, they are in it for the money only.
I asked for a refund and the customer service rep basically told me it’s my fault I didn’t cancel the subscription even though I emailed them to cancel the subscription. At no point did anyone respond to my email and when I called the person texted me was so rude. They said they would look into refunding me but never did. Don’t use this place, they are in it for the money only.
Show more
My money is stuck
Like others, I had an issue with my balance being unusable on the app - the store the card is for is not on the app anymore. I contacted TPass who said to take it up with the store, and when I talked to the store, they said that the money was paid to TPass. Now TPass customer service won’t respond to me at all and my money is stuck in the app (or, more accurately, just gone). Stay away.
Show more
Forces you to use a virtual reloadable gift card
If you just want to order ahead and maybe not use the app a lot or even just once that’s hard to do. I tried to make an order for a $7 drink but the app only let me reload a virtual card for $10 and then I could purchase my drink. I couldn’t buy just the drink directly with my credit card. So forced into this loop of loading up a virtual card and always having change left over you can’t use completely without another reload.
If you frequent a place sure this app may be great but this isn’t for one time purchases.
If you frequent a place sure this app may be great but this isn’t for one time purchases.
Show more
Requires preloading with money - no thanks
This app doesn’t allow you to charge the exact amount for an order. It requires you to load the card with a fix dollar amount, so that you will always have a balance on the card. No thanks.
Horrible customer service
I got T-Pass for one boba spot only, which then stopped accepting T-Pass (though it’s still listed in the app). I asked for a refund and it has now been over 6 months that I’ve been trying to get money back. They’ve said multiple times that it was being worked on and then never got back to me. The latest time I reached out, they pretended that they didn’t know what issue I was talking about.
Show more
Charged me but the order didn’t get to the store
Worst app I’ve ever used. I ordered and payed through it. But the store told me they have stopped collaborating with the app so the order and the payment didn’t get to the store. Have to order in store again. But the app just charged my money, no refund, no response, no explanation.
Trash app!
Really horrible that you can’t combine your cards saved to complete and order. They have a very aggressive and terrible pricing plan that is designed to make it very difficult to pay, and constantly reloading a card. Terrible. Avoid. Use grub hub or something else instead.
Don’t waste your time
As my first time using and ordering from the app, it will be the last. It allowed me to order a drink from a permanently closed boba store, and I didn’t know it was closed as it shouldn’t have appeared in the first place. When I went to pick up my drink, store was permanently closed due to a fire, months ago. I asked about this in the help section but haven’t got a response or a refund so it was a complete waste of time. I’m writing this review in hopes that no one is fooled by this app.
Show more
Terrible Customer Service
They are unresponsive to all of my messages, I sent a few over a week ago and cannot seem to get a hold of them. This has happened in the past too. Seems like customer service is not a priority for them. Extremely disappointed.
You also can only pay by 5, 10, etc increments. You cannot pay for any roll over amount with card. They’re basically just trying to scam you to pay more than what you asked.
You also can only pay by 5, 10, etc increments. You cannot pay for any roll over amount with card. They’re basically just trying to scam you to pay more than what you asked.
Show more
Asked for my phone number b4 even showing local supported joints
Why would I give you my info before I even check out your app?
Love the app!
Must have for every boba tea lover!! I didn’t know so many flavors and shops near me existed before I started using the app!
The referral didn't work and the customer service ghosted ne
Very sad about the service.
Poor Customer Service
I did not receive what I had ordered at a boba spot and I requested a refund. I brought this issue to attention on 11/11/21 and have communicated with the developer several times, but I have still not received a refund. I have also asked the developer to provide a refund for the rest of the money on my card, but they refused. California state law requires that businesses provide refund cash for cards that are under $10. Because of this, I will file a formal complaint with the California Attorney General’s office if this issue is not resolved by 12/1. You’re better off ordering ahead with Doordash. Some stores have marked up the cost of boba on this app as well. Please don’t waste your money on this app.
Show more
Don’t use it!!! Eating your money!!
It is my first time in life writing a review because I hope to warn ppl from downloading it!
It keeps asking the customer adding in more money. What’s worse, we cannot choose how much we want to add because it starts with at least $5. So I could not use up the money at all and then refuse to offer refund.
Plus the customer service is very rude. When I tried to ask for my balance refunded back to my bank account, the customer told me “no, you want just stop using our all”. What!!! I still have balance and why I gave my money to you for free!! The customer service is very rude and abusing the customer saying “our business will thrive without customer like you”. It’s very unprofessional! I will tell everyone I know don’t touch the app at all.
It keeps asking the customer adding in more money. What’s worse, we cannot choose how much we want to add because it starts with at least $5. So I could not use up the money at all and then refuse to offer refund.
Plus the customer service is very rude. When I tried to ask for my balance refunded back to my bank account, the customer told me “no, you want just stop using our all”. What!!! I still have balance and why I gave my money to you for free!! The customer service is very rude and abusing the customer saying “our business will thrive without customer like you”. It’s very unprofessional! I will tell everyone I know don’t touch the app at all.
Show more
