Simply didn’t work
Tracking didn’t reflect reality. We ran a relay race and TRACx showed our current team members running over an hour ahead of where they actually were on the course. This was worse than useless as it left us uncertain when a runner would reach a relay exchange or if perhaps they had already passed the exchange and we missed a handoff.
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Not Accurate
Using as spectator, did not track runner well. Apple iPhone location sharing is much better. Missing obvious features like the scale on the map you are looking at along with your own location versus the runner.
Does not track. Says event not started 15 min into race
Does not track!
Didn't track
Speechless
Amazing App
I used this app for tracking a family friend as she ran the 2023 Cape Cod Marathon. It was very cool being able to see her making progress in live time and knowing she was ok.She was like a machine ticking down the miles. Exciting watching her cross the finish line!! Next best thing to being there😃.
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Relay race tracking was poor
Relay race tracking was terrible
What a terrible app
Doesn’t work. All set to track my son at a half marathon which I couldn’t attend and it failed to track any runner. Said runner had not started yet. What a total disappointment. Don’t waste your time and hopefully race organizers will select a different tracking app next year.
Hard to use
Found it hard to use to see my husband during the race. The map would only include one of us, so it was hard to track him.
Seattle Marathon fail
Big-time fail. My son’s first half marathon and we were thrilled we’d be able to track him on the course. The app never worked. It just sat there and did nothing. In Seattle of all places, a huge metro area with plenty of bandwidth. We were able to find his name on the app prior to the race, but once the runners took off, nothing. No tracking capability. We asked people around us, all said it didn’t work for them either. Definitely disappointed.
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Seattle Half Marathon Fail
The only tracking that functioned was BEFORE THE RACE BEGAN. Once the race started, nothing worked. Nothing worked here in Seattle. Nothing worked remotely in other places for family members trying to track. Nobody I talked to could get it to work for any participant.
Lousy program!
It’s impossible to use. Did not work at all. Total waste of time trying to find participants and get update during the race. If I ran the Seattle Marathon, I’d fire this company and find another for next time.
Didn’t work during Seattle Marathon (“too much traffic” - really?)
Silly app if it can’t scale to handle even the Seattle marathon - leaving thousands of followers unable to track or know when to pick up runners. Also, for people who just want to keep up with the status of their runners, can we not just provide a simple link that is easy to share via SMS and doesn’t require app installs (this was available in prior years and worked well - unlike this app).
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Not good
Cannot track other runners. Does not load information.
Terrible
Only one review as far as I can tell and it’s 1 star. I reckon all the 5 star ratings with no reviews are fake.
This app is terrible and I can’t figure out how to track someone - so unintuitive.
This app is terrible and I can’t figure out how to track someone - so unintuitive.
Hamilton half marathon
Loved this app. So easy to use and great feedback.
It doesn’t work
Trying to track people doing Brighton marathon but it keeps pinging me to the triathlon on the map.
When I do get marathon it tells me to download Apple Connect which tells me I need a developer account. Should be removed from App Store until you have a UX designer map out customer journeys and then some serious user testing.
This is a complete mess.
When I do get marathon it tells me to download Apple Connect which tells me I need a developer account. Should be removed from App Store until you have a UX designer map out customer journeys and then some serious user testing.
This is a complete mess.
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Horrible
Will not load and if you finally get in, it crashes.
Shocking!
Unable to track ANY runners throughout the whole race.. one job!! 🙈
Also since when has ANY marathon been 26.2 miles…
Poor effort
Also since when has ANY marathon been 26.2 miles…
Poor effort
Useless
Servers don’t work on race days, shame on Manchester Marathon for partnering with Tracx.
Disappointing- not available during Manchester Marathon
Disappointing- not available during Manchester Marathon. Just returned “Server Error”. Unable to track family competitors.
