New business
Grwat service, prices and customer satisfaction
The app has stopped working for me
I’ve used the app over the last few years and whilst not great, it has been good for click and collect orders however last year it stopped working despite using the correct details, it won’t open.
I’ve deleted the app. I’ve reloaded it. I’ve spoken to the customer contact centre. I’ve spent 12 months having to order via phone with no old online access..
What really gets annoying is the marketing campaign that gives you extra discount if you use the app? I did use it, I would use it!!
I can’t use it because it doesn’t work.
I’ve emailed Tradepoint , I have filled in customer satisfaction surveys, Nobody is interested. Nobody cares.
I’ve deleted the app. I’ve reloaded it. I’ve spoken to the customer contact centre. I’ve spent 12 months having to order via phone with no old online access..
What really gets annoying is the marketing campaign that gives you extra discount if you use the app? I did use it, I would use it!!
I can’t use it because it doesn’t work.
I’ve emailed Tradepoint , I have filled in customer satisfaction surveys, Nobody is interested. Nobody cares.
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Maintenance
Trade point app easy to use
Terrible and it vanishes when you need it in store!
Was in store, went to use my card in my wallet and it had vanished along with the app. Downloaded it again and tried to sign in but it just kept spinning a tape measure (dont ask!) and then went back to the sign in button.
Very poor app…
Very poor app…
So useless
I try to register, and it says that the account already exists, but when I try to didn’t in it says it doesn’t, so what on earth. 🌎 Please fix this.
Mr. Crescendo 💙
Mr. Crescendo 💙
The best ever
Top class, none stop support, expert staff and very friendly.
B&Q always surprises us with wide range of varieties. Beside the un beaten prises ever.
B&Q always surprises us with wide range of varieties. Beside the un beaten prises ever.
Rufatto
Great stuff, easy to buy and collect, really recommend!
Mr
Good
Mr
Singh
Only records online purchases, in- store
When you open the account they say everything you buy is on your app. That is a lie. They only record why you buy online or for delivery. Is store purchase are ignored. No receipts, nothing. You need to take the printout and stuff it in your pocket, in 2026, really?
Not answering
No letting me on the app
If it ain’t broke etc
I order most evenings for collection, normally on my way to a job. The new app, doesn’t work. I can’t upload it. So I order else where.
Passmore
Good
Waste of time if you want to search for things
Because whenever browse to a sub-category and you have to go back a step, it went back all the way to the first step.
Worthless App
Come to open my existing app-it tells me to update so I press update Unfortunately the new app doesn’t work on my phone so I go back to original app which I now can’t use because it’s telling me to update -worthless app!!99me’s
Useful but very glitchy
The app is generally useful for quick and simple orders. However, it has several issues: I can’t save items to the basket, I can’t view past orders, and it tends to be glitchy. For anything beyond a straightforward order, it’s easier and more reliable to use the website.
Gary
Brilliant
Trade Point App.
So far so good,prices and deals are all up to date with in store,everything works and does exactly what is should.all in all a great ,handy app for builders on the go👍🏻
Useless
As soon as I seem to get my discount the app logs me out then I can not get back in. This keeps happening
Brilliant
Would love marketing giveaways for reviewing and sharing content on my channel