Trail Hits Hub CRM. Customer drop-off requests, digital intake inspections, customer-approved estimates, technician capacity tracking, and direct Lightspeed integration. Built for the way bike service actually works.
WHAT HUB DOES
INTAKE AND INSPECTION
Your sales team or mechanics build the bike's intake inspection in the app when customer drops-off or after. Use Trail Hits Scribe to speak what you are seeing and feeling or manually select the conditions to create a Multi-Point inspection. Photos, measurements, component conditions, all in one record. No more open text fields. No more paper checklists that get lost. The customer sees the same inspection report you do, written in language they actually understand.
ESTIMATE CREATION
Inspection findings auto-suggest matching labor items from your Lightspeed catalog. Your tech reviews, edits, and builds a complete estimate in minutes instead of searching the POS for every SKU. The estimate links to the inspection report so the customer sees why each line is there. Two way Lightspeed sync.
CUSTOMER REVIEW AND APPROVAL
Send the inspection and estimate to your customer. They view it from their phone. They check off the line items they want done and skip the ones they don't. You see their approvals in real time.
TWO-WAY COMMUNICATION
Messages flow both directions on the estimate so questions get answered without phone tag. The whole approval thread stays attached to the work order. Real time notifications when questions are asked or approvals.
CUSTOMER SERVICE REQUESTS
Customers using the Trail Hits consumer app request service drop-offs directly to your shop. The request lands on your dashboard with their bike, the issue, and their preferred date. You confirm or reschedule with one tap.
TECHNICIAN CAPACITY MANAGEMENT
See every mechanic's daily workload at a glance. Drag work orders between techs to balance the day. Set per-tech daily capacity targets so you never accidentally overload one bay. Capacity bars show when a tech is at 80 percent so you can reroute before bottlenecks form.
LIGHTSPEED INTEGRATION
Hub plugs directly into Lightspeed R-Series. Three integration points keep your data in one place:
- Labor task check-offs sync back to Lightspeed line items as your tech completes each task. Record who does each labor task.
- Work orders created in Hub appear in Lightspeed automatically with the customer, bike, and labor lines attached.
- Edits to customer profiles in Hub update the matching Lightspeed customer record. No double entry.
EMPLOYEE OUTPUTS
Track each technician's completed work orders, hours logged, and revenue contribution. Identify your fastest techs, your slowest jobs, and your most-flagged components. Export to CSV for the books.
THE FLOW
1. Bike checks in (walk-in or scheduled drop-off request from the Trail Hits app).
2. Tech runs the digital inspection on the iOS device.
3. Findings auto-build a draft estimate from your Lightspeed labor/parts catalog.
4. Estimate goes to the customer with digital inspection. They approve the work they want.
5. Approved labor/parts push to Lightspeed as line items on the work order.
6. Tech checks off each labor task as it's completed.
7. Customer sees the inspection report and approved work in their Trail Hits account.
WHO HUB IS FOR
Independent bike shops running Lightspeed R-Series who want digital inspections, customer-approved estimates, and clean labor tracking without changing their POS or rebuilding shop workflow. Built with mechanics, not just for them, during a year of in-bay testing at our pilot shop.
Trail Hits Hub is the shop-side companion to the Trail Hits consumer app. When your customers use both, every inspection and labor line writes into the bike's permanent record. Service history follows the bike across shops and across owners.
Website: https://www.trailhits.com/bike-shops
Privacy Policy: https://trailhits.com/privacy
Terms of Use: https://trailhits.com/terms
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