This is indeed my favorite mtb app out there, I've been using it for years. It's great, until you have a problem! Recently my app stopped working and saying "user has been deactivated" when I try to login. I have tried everything to login or reset my account, even tried to set up a new account which gave me a different error. I have reached out multiple times on 3 separate occasions for assistance from customer support. I receive an email with a ticket number indicating that they have received my request and will be in contact soon. I never receive any follow ups. I have reached out multiple times and always receive the confirmation email but never ANY support or solutions. If quality customer service is important to you I would look elsewhere.
Show more