A great place to connect
All inclusive
Nicely done
Great community for runners
Straight to a subscription
Response from developer
Hi firewall84, Thanks so much for the honest feedback, we really appreciate you taking the time to share your experience. We’re always trying to find ways to make the club and the payment options more transparent, especially around trials and subscriptions. We're constantly looking at ways to improve that experience, and your comment helps us to understand what members want. We're committed to making the Club better, and based on feedback like yours, we now offer a free trial. Our free channels will also always remain the same. If you’re ever open to giving it another go, we’d love to have you back, hopefully with a much improved setup. Thanks again for your feedback.
A Subscription Model You Can’t Cancel
I was a big fan of the running channel and was happy to support them by checking out the club for a month but when I went searching for my subscription info (not even sure l i wanted to cancel yet), i was surprised that i couldn’t find anything.
So I messaged them in the app and asked them how I could cancel. After 2 days (granted it was near Christmas) they got back to me and told me i had to email them to cancel. First off, disgusting and sleezy system to have in 2025. Second, it’s been 5 days and they still haven’t responded to me outside of an automatic email that confirmed they got my message.
Extremely disappointed with Andy and TRC. If you design an app around a subscription model and give no simple way for people to unsubscribe then I’m left with only 1 conclusion; you’re looking to rip people off.
Response from developer
Hi SoencerFl, Thanks so much for the honest feedback, we really appreciate you taking the time to share your experience. We completely understand your frustration and we're really sorry your experience with the app has been disappointing. We’ve been working on (and continue to work on) the process around cancelling a Club membership. We had some technical issues with the cancellation process which weren’t resolved as quickly as we had hoped - we always want to be transparent with our members and have introduced a new cancellation system to fully address this. We’re a small team, and while that doesn’t excuse the gaps, the Club is a labour of love that we want to be as good as possible and we’ll try to address any bugs as soon as possible as we continue to build and improve. If you’re ever open to giving it another go, we’d love to have you back, hopefully with a much improved setup! Thanks again for your feedback.
The Gavi of Social Networking
However I’ve been rather surprised and how a separately developed app is so feature rich… and it’s done one clear thing for me… it’s cleared up my feed of nonsense running influencers (the bad ones!) and sports brand advertising.
It’s great that there’s a place I can go where people will care about my Vo2 max 😂, and so far it’s a pleasant place to be, reading others great stories and achievements. Let’s hope they can keep it good natured and non judgemental, and free of noisy advertisements. Well done guys!
Writing this from a hill in North London.
