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Treatwell Pro (for Business) User Reviews

Treatwell Pro (for Business)
📊 Productivity

Customer Experience

Positive experience39.5% of reviews
Neutral2.3% of reviews
Negative experience58.1% of reviews

~ Based on 43 written reviews from the US App Store.

Is Treatwell Pro (for Business) Safe?

Treatwell Pro (for Business) appears mostly safe based on user ratings. AppsHunter Safety Score for Treatwell Pro (for Business) is 71/100.

This assessment is based on 70 user ratings, with an App Store average of 3.5/5.

Is Treatwell Pro (for Business) Legit?

Treatwell Pro (for Business) appears to be a legitimate app. AppsHunter Legitimacy Score for Treatwell Pro (for Business) is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Sehr schlecht App

nach man Vertrag abschließt die sind nicht erreichbar die sind nicht hilfreich nie wieder. Ich empfehle nie und kann man nicht einfach in App anmelden
Walaa AlhamedWalaa Alhamed

Impossible to reopen treatwell account

I want to reopen my treatwell account and it’s IMPOSSIBLE! I tried to log in and nothing going through, no customer services available.. I am about to open the second branch and I am in need to have my treatwell account ready. Should I just give up? Please don’t send me any links, as none of it is working!!!! Furious.
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LavadegreeLavadegree

Response from developer

Hi there, Thank you for sharing your experience, and we’re sorry to hear about the trouble you’ve had with logging into your account. We completely understand your frustration and apologise for any inconvenience caused. Please respond to this review with your business name, and we’ll work quickly to resolve the issue. We’re here to help! Treatwell

Des voleurs

Des prélèvements malhonnêtes, aucune réponse aux courriers avec AR, aucune réponse au téléphone de mon contact
Ils sont malhonnêtes
AlterVedaAlterVeda

Response from developer

Bonjour, Nous sommes sincèrement désolés de lire votre message et d’apprendre que votre expérience avec Treatwell n’a pas été à la hauteur de vos attentes. Votre satisfaction est au cœur de nos préoccupations et nous prenons vos remarques très au sérieux. Voici quelques précisions importantes : → Service client : Notre assistance est disponible via le chat 24h/24 et 7j/7. De plus, notre équipe est joignable du lundi au vendredi, de 9h30 à 18h, afin de vous accompagner au mieux. → Commission : Elle s’applique uniquement sur le premier rendez-vous des nouveaux clients que nous vous apportons grâce à nos efforts marketing (référencement, publicité en ligne, campagnes ciblées, etc.). Les rendez-vous suivants avec ces clients ne sont pas soumis à commission. → Abonnement : Treatwell propose l’une des offres les plus accessibles du marché, avec pour objectif d’accroître la visibilité de nos partenaires et de leur permettre d’attirer de nouveaux clients. En moyenne, nos partenaires observent +38 % de nouveaux clients. → Résiliation : Le préavis d’un mois est clairement indiqué dans nos conditions générales de vente, validées lors de la signature du contrat. Nous comprenons que ces éléments aient pu générer de la frustration et nous le regrettons sincèrement. Notre équipe est à votre disposition pour échanger plus en détail et trouver ensemble la meilleure solution. Bien à vous, L’équipe Treatwell

Disappointing

Don’t use it. U have no help or support from treatwell if some issues occur. Been trying to contact via chat for weeks and receive no answer and there’s nothing u can do because u can’t even call them.
Hanahbae2015Hanahbae2015

Response from developer

Hi Hanah, Thank you for sharing your feedback. We’re really sorry to hear that you are not happy with Treatwell customer service. We have recently changed our support to chat exclusively, and we know the changes may cause some inconvenience for users, however we ask you to please bear with us. I can confirm we are still hoping to help out with any questions you may have! Please reach out to us by starting a chat session from the ‘Chat Support’ button of your Treatwell account, then we can have a look into this for you! If you're unsure of how to do this, you have 2 options! 1. In App - Log in, go to "profile" in the bottom right hand corner of your screen, select "chat support". Then please pick the best option depending what you are needing help with. You can view this video which will demonstrate exactly how to do this https://www.youtube.com/watch?v=aO1DQy7Md7U 2. Alternatively if you are using the Treatwell marketplace via a web browser, scroll down towards the bottom of the main search page and you will see "chat support" Best wishes Treatwell

Problem immer

Anfang sind immer erreichbar und die sind immer super und nett , aber danach man Vertrag abschließt die sind nicht erreichbar die sind nicht hilfreich nie wieder. Ich empfehle nie 👎👎👎👎👎👎👎👎

Bassam Kheder
Kheder-123Kheder-123

Where is customer service?

For more than a year now, we had been following up on major issues in pro to be resolved. We used to have connect which didn’t cause any problems. We thought, pro is for the best but yet the efficiency of use is not just as how Connect provides. The customer service is non-existent for partners like us. You try to email there’s still no resources available. You direct text on numbers you know it belongs to someone in charge of our account, as that’s the precise number they had used prior, but still no response. Perhaps through here, someone can approach us. Can someone call us please? If we knew, Pro will be a disaster, we would have stayed in connect, as other salons did stay in connect and they’re not having issues as we do.
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Spa RitualSpa Ritual

Response from developer

Hi, I am really sorry to hear that you have had issues with the platform. If you fill out the form in the link below, someone will be in touch to assist. https://partners.treatwell.com/hc/en-gb/requests/new

Satisfaction

Un agenda simple et efficace où je reçois toutes mes notifications lors d’une prise de rendez-vous
mayna doisgts de feemayna doisgts de fee

Cliente pro depuis 5ans

Cela fait plusieurs années que je travaille avec treatwel, tout se déroulait très bien jusqu’à 1an - 1an 1/2. Ils ont changé pour treatwel pro, une catastrophe.
Le service Client . n’est jamais joignable par téléphone en cas d’urgence, on ne vous rappelle jamais après que vous ayez notifié un pb.
La gestion des annulations est impossible du côté du professionnel. Et la facturation n’est pas toujours claire.
Je regrette l’ancienne gestion qui était simple et efficace surtout que la nouvelle formule ne m’apporte pas plus de clientes que l’ancienne.
Je reste uniquement pour conserver mes avis qui me sont précieux.
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instant pour soiinstant pour soi

A great system

Treatwell is great to store all my clients. It reminds clients of appointments. Easy to use. Generates more clients.
NicEve77NicEve77

Response from developer

Hi, Thanks so much for taking the time to leave such a nice comment. We strive to help our partners grow their businesses by attracting more clients and saving time with our user-friendly salon software and smart marketing tools, so we're really happy to hear that your business has received lots of new and returning customers through Treatwell. We really appreciate your positive feedback. Thanks again for getting in touch. Best wishes, Treatwell

Wanted to join but it’s impossible

There is no chance to register, only “login” and when I try to login I never get a letter how to reset my password and I can’t login
ikky73ikky73

Response from developer

Hi Ikky, Sorry to hear that you’re having issues trying to register. Please note you can create a new account by pressing "Log in" and then "Create new account". If you’re still having trouble, please let us know by using this form and one of our team members will be happy to help: https://support.treatwell.com/hc/en-gb/requests/new We look forward to hearing from you and resolving this issue. Best wishes, - Amy, Treatwell

Treatwell Pro is Brilliant

Since I’ve signed up I’m getting new clients and I love them. The subscription is really worth the money. The service is great and available. I would highly recommend.
KorniahKorniah

Response from developer

Hi Korniah, Thank you for taking the time out to leave such a nice comment. We strive to help our partners grow their business with our user-friendly salon software and smart marketing tools, so we're really happy to hear you find it easier to manage your business with Treatwell. We really appreciate your positive feedback. Best wishes, Treatwell

Excellent

Agenda très facile et productif on peut déplacer les rdv facilement et organiser son travail au mieux j’adore
chee jechee je

East to use

It helps me organising my clients appointments.
TM QueenieTM Queenie

Response from developer

Hi TM Queenie, Thanks so much for taking the time to leave such a nice comment. We strive to help our partners grow their businesses by attracting more clients and saving time with our user-friendly salon software and smart marketing tools. We really appreciate your positive feedback. Thanks again for getting in touch. Best wishes, Treatwell

Cinnamon nail & beauty

I don’t like Treatwell pro because it is good for other businesses not for salon. Treatwell connect is much easier and simple for nail & beauty salon. I have asked them to change but they are not caring.
RahelehbRahelehb

Response from developer

Hi Rahelehb, We’re really sorry to hear that you were not happy with your Treatwell partnership and we would love the opportunity to rectify your issue, gain valuable insights from your feedback and highlight the value Treatwell can offer your business. Please fill out the form below and a member of our Partner Success Team will be in touch. https://partners.treatwell.com/hc/en-gb/requests/new Best wishes, Treatwell

Problems after problems

The app have so many problems effect my booking. I tried to call them to solve it out, all they say that they have to wait for the tech department. Nothing you can do for days. I have same problems all the time that if I change some of the promotion settings it will mess up all the prices that make customers confused. After paid that money to Treatwell I don’t deserve this.
Please bring back Connect
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HuongtuyetlinhHuongtuyetlinh

Response from developer

Hi Huongtuyet, We have some good news for you, we are currently rolling out personalised menus where you can manage and edit the services yourself in salon. Please fill out the form below and a member of our Partner Success Team will be in touch. https://partners.treatwell.com/hc/en-gb/requests/new Best wishes, Treatwell

I have been told it’s improvement of connect

What a joke. Supposed to be improvement and easier to manage. I used connect and it was all clear there. Someone who has no idea about how fast we have to make a booking sometimes between serving customers and made my work really difficult. Where is the old notifications icon even? I have to go to email to check the details and date then back to the app to find booking by the date. No response at all or late after many days. Letters are so small and icons I have even problem to click on them on my phone. I used the same phone for connect without an issue. Many useless options added for quiet salons maybe as I have no time to fill in all this extra new improvements. I can’t see full week. Sunday is my last day of work but they made it first. I keep messing the dates now. When I click the date on the calendar then it goes straight to making an appointment but all I want is to check my day. So terrible experience, I am absolutely disappointed and angry at myself that I didn’t check properly how it work before I went to sign the contract. I just believed them when they said it’s even better because I found connect really easy and intuitive I will keep looking if other companies can do better and I am sure they will after how this Pro is messed up it should be not difficult.
Review update:
I contacted treatwell team to discuss this and most of the answers were “I am sorry, it’s how it works, there is nothing I can do about it, unfortunately you can’t change this , that “etc
The best part of the conversation was when I said that I am not able to even see the icons properly, while wearing the gloves during the work I am not able to operate treatwell pro but it was possible to do with context the answer I got :

Treatwell :
” can you use laptop instead of mobile “?
- “no, I have limited space and with connect I used mobile without issue”

And now best:
“can anyone from the salon help you with that if you are busy?” 😂😂😂

well, yes, 😳 technically I can, look like I have to employ secretary to operate my treatwell because they made it so terrible.
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Allana77edinburghAllana77edinburgh

Response from developer

Hi Allana77edinburgh, We’re really sorry to hear that you were not happy with your Treatwell partnership and we would love the opportunity to rectify your issue, gain valuable insights from your feedback and highlight the value Treatwell can offer your business. Please fill out the form below and a member of our Partner Success Team will be in touch. https://partners.treatwell.com/hc/en-gb/requests/new Best wishes, Treatwell

Total joke and Rip Off

This app is meant to be an improvement on the connect. This is a nightmare experience. The sales team, quick to see and force you from the connect to Pro. This is the worst of all the booking systems out there. I believe treatwell should refund customer their money, and start from scratch again and default to the connect. I personally have fed back to numerous members of the team and to date no improvement. I paid for this app in February and yet to have an optimised profile that make sense. People are running away from treatwell to their more cost effective and proactive competition. 35% commission and exorbitant subscription fee. Only positive is unlike the next best you have the opportunity to manage multiple therapist at no additional cost. You have several venues but unable to manage your business under a master profile. Individual log in required. Other Bug bears: -: no booking notification -: inability to group treatments -: Complex to amend menus -: check out systems ridiculous and slow -; creating bookings time consuming -: creating and grouping treatments does not make sense -: sub group on profile page totally out of sync -: no explanation for anything from the teams I can do on for weeks about the issues with this app.. Scrap it and start again.. There are newer apps that hold monthly forums and bring about changes in no time. You complain to the “ management and support team “ you get told this will be fed to development or a member of the development team will make contact.. no action .. Shambles, shame. We should all take this to trading standard.. Disappointed
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DannyWizDannyWiz

Response from developer

Hi Danny, Thank you for taking the time to share your feedback and we’re sorry to hear that you are unhappy with our current product offering and the service you have received. The feedback you have provided is really valuable to us. The detail you have provided will help us prioritise and develop Treatwell Pro, to ensure it is in line with what our partners require for their businesses. We have passed your feedback on to our Product Engagement Team who will be reaching out to you shortly to discuss the matter further - to gain further insights and to discuss alternative options to ensure that we’re providing you with the highest quality service and a product that works for you and your business. Thank you again for taking the time to raise this with us and we look forward to discussing this further with you shortly. Best wishes, Treatwell

Treatwell Pro

Funktioniert sehr gut👍
Alle Mitarbeit sind sehr freundlich😊
CristinaR123CristinaR123

Response from developer

Hallo CristinaR123, vielen Dank für Ihr positives Feedback. Wir sind so froh zu hören, dass Sie Ihre Buchungserfahrung mit Treatwell genossen und wir freuen uns auf Ihre nächste Buchung mit uns. Viele Grüße, Treatwell

Viel schlimmer als Treatwell Connect

Sehr unbequem, die App ist ganze Zeit am Hängen. Man ist ständig verwirrt. Dabei ist Treatwell Connect der beste Online-Kalender. Warum verändert man so eine gute und praktische App (Treatwell Connect) in sowas Unsinnvolles?
anja2023lanja2023l

Taking ages

Moving from Connect, I thought the PRO was giving me more feature and freedom for my beauty salon, instead the set up is taking ages and I’m now losing money and bookings (and, same way, treatwell does). It’s very difficult to reach the team, which obviously have to do the setting as I haven’t been able to modify menus and treatment myself, and they take ages to reply. For the money we are paying annually, I don’t think it’s worth for the value. Lot of work must be done from them, and I still don’t understand why they haven’t kept treatwell connect which was definitely the best service.
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Valeria DTValeria DT

Response from developer

Hi Valeria, We’re really sorry to hear that you were not happy with your Treatwell partnership and we would love the opportunity to rectify your issue, gain valuable insights from your feedback and highlight the value Treatwell can offer your business. Please fill out the form below and a member of our Partner Success Team will be in touch. https://partners.treatwell.com/hc/en-gb/requests/new Best wishes, Treatwell