Still needs work
The app is getting better, but some things are missing…
1) support adding gift cards
2) there is a section called FAQ - but none about the services/salon, only about the privacy policy.
3) need a way to message the salon or an employee directly.
1) support adding gift cards
2) there is a section called FAQ - but none about the services/salon, only about the privacy policy.
3) need a way to message the salon or an employee directly.
I wish the app was as good as their service
This app is contains a lot of bugs, making it difficult to make appointments on there easily. First off, they have three options Quick Book, Book Now, & Group Booking.
- The Quick Book only works if you have had an appointment in the last three months. That’s not efficient since colorings are on avg every 3-4 months, and hair cuts even less often for some of us.
- Book Now doesn’t let you specify the date.
- Group bookings doesn’t let you choose different timeslots for other guests who have multiple services.
The only way I was able to get a regular appointment was by choosing group booking and then decreasing the amount of people to one.
When you do finally get to the calendar to choose a date, the option to go to the next month is disabled. You have to click on a different a day you don’t want, and then sometimes the next month button will finally enable. When booking online I was able to choose a person before the calendar showed up, but then if that person was unavailable, then there were no dates in the calendar. The calendar should show up before the list of available technicians.
- The Quick Book only works if you have had an appointment in the last three months. That’s not efficient since colorings are on avg every 3-4 months, and hair cuts even less often for some of us.
- Book Now doesn’t let you specify the date.
- Group bookings doesn’t let you choose different timeslots for other guests who have multiple services.
The only way I was able to get a regular appointment was by choosing group booking and then decreasing the amount of people to one.
When you do finally get to the calendar to choose a date, the option to go to the next month is disabled. You have to click on a different a day you don’t want, and then sometimes the next month button will finally enable. When booking online I was able to choose a person before the calendar showed up, but then if that person was unavailable, then there were no dates in the calendar. The calendar should show up before the list of available technicians.
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Rescheduling needs work
This is an awful experience. I’m trying to rebook with my last technician, which I select then it wipes out my filter for my technician and I can’t chose any technician. It just gives me available times for someone, it doesn’t give any names. Worst!
App Updates Terrible
Have always used app to book with no problems. Was trying to book multiple services, wanted to go back and change something and it told me it would delete whole cart so had to start over. Started over and when it finally got to the dates/times screen it kept erroring out. Doesn’t function as well as it used to and user interface is more confusing and annoying.
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Rescheduling needs work
Tried to reschedule an existing color appointment and it goes right to a page to add services and not the rebooking page. Now I have to call- very frustrating
