Solid App!
App has seen a lot of improvements since original version. I like the ‘Build a Crew’ section. It gives me the ability to request a team of technicians without having to call anyone. Much improvement!!
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About
This dual-login app allows workforce members to manage work timings, view payroll, and track project assignments. Customers can submit inquiries, monitor project progress, and communicate with service providers through a messaging tool.
✓Dual login for workforce and customers
✓Workforce shift and payroll management
✓Customer project inquiry and tracking
✓Technician punch-in/out with location services
✓Messaging tool with attachments for customers
✓Shift and project filtering by date
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What's New in Trident by Atlantis Partners
1.7.11
May 20, 2023
Bug fixes and improvements
User reviews
Developer apps
FAQ
What is Trident used for?
Trident is a dual-login application designed for businesses. It allows workforce members to manage their work timings and payroll, while customers can submit inquiries and track project progress.
Can technicians punch in from anywhere?
No, technicians can only punch in if they are within the designated punch-in area, have an active internet connection, and GPS is enabled. Punches can be made at the start time or up to two hours before the shift begins.
How does Trident handle customer communication?
Customers can use the 'Messages' tab within their projects, which functions as a messaging tool. This feature supports attachments and allows customers to create tickets or communicate with administrators.
What information is available for technicians regarding their shifts?
Technicians can view details for previous, current, and future shifts, including project name, work location, shift timing, co-workers, and payroll information. They can also access contact details for each project.
How does Trident ensure accurate work hours for technicians?
The app automatically punches out technicians when they leave the designated punch-in area. Work Hours section displays total work hours, shift details, and approved/unapproved shifts, with a filter for specific dates.
What information is required for customers to create a new project?
To create a new project, customers need to provide the project name, estimated duration, scope of work, and the project location address. The created project is then added to their 'My Projects' list.
Is Trident available on multiple devices?
Yes, Trident is supported on iPhone and iPad devices, making it accessible for both field staff and customers on common mobile platforms.
How often is Trident updated?
The latest version of Trident is 1.7.11, which was last updated on May 20, 2023. This indicates regular updates to improve functionality and address any issues.
