Scanning not working
Tried this out for the first time and the first half if my ride worked, however after I tried to get my bike to head home with groceries, I could not scan to unlock the bike no matter what I tried. Garbage system, don’t waste your time
Trash
App is straight up trash how do they expect us to pay for it if every time we hit complete purchase it doesn’t even go through just keep getting errors.
Excellent
Makes my everyday lifestyle easy to
Meet my goals!
Meet my goals!
Just plain doesn’t work
I downloaded this app, created an account, and tried to enter my payment information, and it wouldn’t let me do so. When I tried to log in again, no dice. I had a password reset email sent to my account, and it never arrived. Not in the inbox or the spam. No wonder all the bikes are still in the racks while FIFA is happening.
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All good
No issues using the bikes for two days. App worked well and put me in the right spot.
Why did you change vendors
A couple of years ago, we had a lot of fun renting bikes in FW and riding all over. Now I download the new app and 4/4 bikes we checked came back “unavailable for rent” with no other explanation.
Never mind. We’ll burn fossil fuel to congest the streets downtown, if that’s your wish.
Oh wait, this is run by Lyft. It all makes sense. A bike share app that works is simply bad for the principal business. I get it, but I resent being misled by Trinity transportation
Never mind. We’ll burn fossil fuel to congest the streets downtown, if that’s your wish.
Oh wait, this is run by Lyft. It all makes sense. A bike share app that works is simply bad for the principal business. I get it, but I resent being misled by Trinity transportation
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Stay away from these bikes
My card is now locked after it took out $50 4 times and then gave it back then took it again. After I bought the $2 package and safely returned the bike.
Disgusting
Spends $50 when you rent a bike without mentioning so, then spends money hours after finishing your ride. A shame a company of this size can pull moves like this.
Bike Fan
I’m loving the bikes, the only thing I don’t like is, the seat adjuster. It’s VERY hard to adjust up our down. I hurt my hand and broke a nail, the first time. And no, I’m not talking about a fake nail. I would like it if y’all made the seat adjuster more easy to move. Please & thank you.
Stupid
This app charged me $50 for riding the bike one time for five minutes. Then proceeds to kick me out of the app and not let me log back in after it already charged me 120 for the annual pass.Fitfo
Great rides great price
Had a great time for cheap with my girls!!
Bad
Yup. The other reviews are accurate. Unusable app
Most painful headache bike rental
Not worth it unless you want to lose a couple hours off of your day. App is barely functional and returned bikes are not registered in app.
The Bain of my existence
Logs you out every week with no way to recover your account
Disheartened Customer
Imagine being amped up to coast along the stunningly beautiful and peaceful Trinity River for two weeks on three separate occasions, following guided directions, to no avail! What has been proclaimed as an easy and seamless process has been everything but! Trinity Metro I was rooting for you, but I am severely disappointed in this service. Your customer service has been somewhat appropriate because when contacted they did reset my password when I assumed that was the problem. However, I have pulled up to 3 different bike stations and have left with my heart as connected to my convenient-morning-biking-desire as the bike has to its docking station. It should not be this difficult to journey on one of your bikes! Please fix this!
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Bike deposit
Do not rent if you want to spend 50$ Deposits that are none refundable and it’s per bike you rent. And it’s an additional 25 if you get “flex” on top of that 50$ better get “pay as you go” if you must rent.
Rude service & double deposit
I’m extremely disappointed with the service I received. It’s been two weeks since I was charged a $50 deposit twice for one bike, when I called to get help, the woman on the phone was impatient, rude, and kept cutting me off. She showed zero interest in resolving the issue and acted like I was an inconvenience. I’ve followed up multiple times, and the double charge is still not fixed. Completely unprofessional and frustrating. I will not be using their services again and don’t recommend anyone else does either.
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Horrible
Didn’t work , coudlnt scan card for anything.
Dr Peter
Awesome experience
One of the worst apps I’ve used
I am trying to rent two bikes using the app and can’t make it work. I keep getting errors and the app freezing. It’s infuriating. And the “help” is of zero help. This has ruined my son’s day as we had planned to ride in the park today. Do better.
